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SalarySupport the day-to-day ticket flow for J64 Directory Services which works with Active Directory objects and exchange mailboxes in Microsoft M365, as well as DISA enterprise email in both the NIPRNET and SIPRNET. This administrator will plan and deliver customer support services including installation, troubleshooting, user assistance, and training. The Government may require the contractor to work longer hours on given days and/or weekends, depending on operational needs and contingencies.
Primary Responsibilities and Duties:
- Diagnose and resolve problems in response to customer reported incidents, plan and analyze work processes, and research and report on trends and patterns of problems.
- Develop training materials and perform computing/information system training sessions.
- Directory Service technician is adaptable to the needs of their support group.
- Member of the J64 Directory Services team that is customer focused and will learn new skills and perform new task regularly.
Other Responsibilities and Duties:
- Monitors and supports the information technology and systems infrastructures.
- Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
- Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
- Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
- Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
- Administers, runs tests on, and maintains operating system and related software.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis, diagnostics, and monitoring on various production systems.
- Identifies opportunities for process improvements and works with team members to implement efficiency.
- Effectively creates and maintains relevant systems documentation and user guides.
- Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
- Conducts cost analysis of newly designed platforms and technologies.
- Creates and reviews technical systems recovery plans to reduce time if a system outage were to occur.
- Reviews the problem management register and identifies actions.
- Applies scripting methodologies to automate related tasks.
Minimum Qualifications:
Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
Six years of progressive experience in the field of Information Processing, three of which are specialized in Information Processing and involve a range of hardware/software solutions.
Two years concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
Clearance Requirements:
- Secret Level
- IAT Level: IAT II
Certifications:
- Security+
- Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, MC Azure SEA, or DLA approved CE
Job Specific Skills
- At least two years of Active Directory and email administration experience.
Other Job Specific Skills
- Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience with cloud infrastructure, digital workspace and storage technology.
Job Type: Full-time
Pay: $23.00 per hour
Experience level:
- 6 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
