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SalaryAre you ready to join a dynamic, innovative team and become an industry leader? Mubea is a global automotive supply company that can give you the career of your dreams. We employee over 15,000 employees in 20 countries and you could be one of them! If you are ambitious, focused, open minded and want be part of the development, manufacture and sales of technical products of the highest quality, specifically in the areas of chassis, body, powertrain, e-mobility and electrification, you should apply now!
Job Overview:
The IT Specialist will work directly with the IT team in Florence, KY to provide local support for all users in Auburn Hills and remotely to the Florence, KY locations as needed. Oversees the support of internal customers encountering problems using computer hardware, software, and peripherals. Resolves issues primarily in person, e-mail, and through ticketing system. Establishes and maintains systems that provide solutions to support the entire campus. Develops solutions to reoccurring problems.
Duties and Responsibilities
Essential Functions:
- Resolves technical issues to ensure a quality support environment and to obtain maximum customer satisfaction.
- Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
- Assists in the development and implementation of projects and initiatives.
- Works with internal customers to resolve issues.
- Interacts with Vendors to provide services and solutions to the facility
- Resolves customer escalations as appropriate.
- Strong technical knowledge, able to support a wide set of technologies, this includes Windows 10, Windows Server, Active Directory, AS400, MS Office.
- Strong customer service and people skills.
Qualifications
Required Education & Experience:
- Associates degree in Information Technology, or 3+ years equivalent IT experience
- Strong computer literacy including MS office, Excel skills
- Can-do positive attitude, strong analytical and investigative skills
- High attention to detail and accuracy
- Focused and driven to not only analyze problems, but collaborate to identify and deliver solutions
- Ability to work in the detail, but also see the big picture
- Team player with ability to effectively communicate with those from the shop floor through senior leadership, conveying technology information in a clear, concise and understandable way.
Preferred Education and Experience:
- Experience with SAP
- Experience working in a Germany based (international) organization
- Bilingual German/Spanish a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
What We Offer
In addition to forward-looking perspectives in our growing family company worldwide, Mubea provides the opportunity for continuous development, actively supporting your ideas and goals. We pride ourselves on offering an exceptional health and welfare benefits package to all of our employees. As a member of our team you will be eligible to participate in a full menu of benefits, including: medical, dental and vision insurances; company and voluntary life insurances; paid time off; and, a matching 401(k) plan. Take advantage of the diverse career opportunities at Mubea and enhance our team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.
