IT Infrastructure Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be responsible for applying IT (Information Technology) knowledge and expertise to help solving complex technical or professional activities. You will be responsible to apply IT knowledge and expertise to help solve complex technical or professional activities. A key resource, a definitive source of knowledge about services and solutions, who contributes their expertise to enhance organizational efficiency and support the organization's vision and strategic direction.

This position reports to

IS Engagement Manager

Your responsibilities

• Core Responsibilities: Involves and proactively supports the installation, management, maintenance and optimization of the service for their own area of responsibility and cross functional processes related to IS (Information Systems) services
• Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions and calls on other experienced colleagues and external resources to ensure services are delivered proactively
• Identifies, consolidates and reports any inefficiencies or improvement opportunities
• Reviews requirements and specifications and identifies those that require action within their scope of responsibility
• Installs and tests new versions and investigates and coordinates the resolution of potential and actual service problems
• Prepares and maintains operational documentation for the system services and advises on the correct and effective use of the services
• Delivers (when involved) the IS solution/service according to agreed Service Level Agreements (SLAs), on time, within budget and as per quality standards
• Diagnoses faults and records and reports the results of tests
• Adapts to IS systems and technology to reflect changes in their own function
• Works closely with suppliers providing a part of the service and validates suppliers performance in accordance with contract terms
• Engages proactively with suppliers to resolve incidents, problems or unsatisfactory performance and implements supplier management related service improvement initiatives and programs
• Monitors and reports on supplier performance and customer satisfaction
• Responsible to act in compliance with corporate IS regulation and policies, ABB regulations and guidelines and with any other internal control regulations that may be assigned
• Assesses the ideas for efficiency improvement and value addition and decides based on their technological, financial and functional feasibilities
• License to Operate/ Core Values: Ensures adherence to corporate IS policies and procedures and to internal regulations and external legislation that fall within their own area of responsibility
• Executes all actions in IS processes for assigned tasks, according to agreed RACI (Responsible, Accountable, Consulted, Informed) specification(s)
• Ensures that a framework of policies, standards, processes and practices is in place to guide provision of IT services
• Assures alignment of ABB IS strategy to core, business and functional strategies
• Collaboration/Leadership: Provides leadership, guidance or support to temporary work teams, through advising and monitoring task completion without carrying line responsibility
• Builds awareness and competence as applicable within ABB IS
• Engages with business leaders, consumer(s) and/or customers to understand changes to processes, products, services, software and hardware to improve efficiencies and add value
• Manages relationships with stakeholders in their own area of responsibility to define solutions and ensure alignment
• This is an onsite position

Your background

• Bachelor’s degree, preferably in Computer Science and minimum 2 years of experience in IS, customer service, etc, OR Associate's Degree and minimum of 4 years in IS, customer service, etc.
• Systems Development
• Process Improvement & Optimization
• Data Analytics
• Finance\Project Management
• Service and Operation Management
• Cloud Solutions
• Agile Methodology
• Business Analysis
• IT Management
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.