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Form of workMRD is pleased to provide team members with:
A comprehensive benefits plan including Medical, Dental, Vision, Prescription, EAP, Life and Disability Insurance. 401K with company match. Paid vacation, 10 paid Holidays, and paid volunteer time off. Lots of growth potential!
Position:
The IT Help Desk Support Specialist is responsible for assisting MRD’s end users with all problems encountered during the daily use of our hardware and software programs in the Corporate Office in East Lansing, MI and 80 remote locations throughout the United States. The ideal candidate must demonstrate the ability to manage multiple task and projects simultaneously and have excellent troubleshooting, analytical and problem-solving skills.
Responsibilities:
- Resolve various IT issues including resetting passwords, printer issues, and general user concerns.
- Solve end users’ computer or software problems via telephone or online, logging remotely into their computers to troubleshoot issues using our business management software.
- Install, set up, configure, and update Windows 11 computers, mobile devices including Apple and Android, and IP security cameras.
- Replace, repair, and upgrade hardware components in desktop and laptop devices.
- Monitor ticketing system for new Technology Support requests.
- Assign wireless devices and manage wireless invoice allocation.
- Set up and configure Desktops and Laptops.
Knowledge, Skills, and Abilities:
- Computer Science degree preferred.
- CompTIA A+ certification or equivalent experience preferred.
- Technical, electronics or IT background required.
- Working knowledge of Windows and Mac- based computers with a willingness and capability to learn more.
- Working knowledge of Microsoft Office 365 products.
- Experience with helpdesk and ticketing systems preferred.
- Outstanding customer service skills.
- Excellent in person, phone, and email communication skills.
- Ability to work well in teams and solve problems on own.
- Ability to learn an enterprise-level business software program by using videos, software, and some one-on-one personal training.
- Must be able to pass a criminal background check.
- Good work ethic, punctual, and accountable.
- Able and eager to embody MRD Apartments Core Values daily.
Company Information:
At MRD Apartments, we are proud to be a growing company that has been in business for over 50 years. We build, own, and manage all our properties throughout the country, making us an extremely stable place to work. We aspire to recruit and employ customer- focused team players who exemplify our core values of honesty, integrity, positivity, enthusiasm, accountability, a sense of ownership, and a desire to grow and learn. We invite you to experience working in an environment where your opinion counts and can take you to a whole new level of your career.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
