It Support Specialist

IT Support Specialist

70% work from home and 30% in our Southfield, MI office

Summary:

G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Technician who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and
highly motivated individual in this role.

Duties and Responsibilities:

· Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties

· Respond to, track, and document support requests through the ticketing system

· Troubleshoot hardware, software, network related issues and Resolves problems as required and prevents reoccurrence

· Manage document processes and procedures for the IT Department

· Ability to Communicate with technical and non-technical personnel

· You will be responsible to work on PC and user deployment as well as PC repair / hardware upgrades

· AD user / computer management

· Manage user accounts, permissions, and access controls for various systems

· Software installation / support and work on Office 365 applications

Required Skills and abilities:

· High school diploma or equivalent

· High level of organization skills and ability to handle multiple projects simultaneously

· You must have 1-3 years of experience in PC hardware & software troubleshooting

· 1 year of experience on Windows Server / AD, Windows 10/11 and knowledge of cloud based call center software

· 1-3 years of experience in Office 365 Admin experience

· 1 year of experience in TCP/IP Networking experience

· A comprehensive background check will be performed

Plus:

· Call center experience

· Knowledge of firewall technologies

· Secure data experience (financial/banking/medical)

Benefits:

• $20/hr -$22/hr paid weekly
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 4O1k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts and Dependent Care account
• Employee Assistance Program (EAP)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. The individual will spend prolonged periods sitting and may occasionally need to lift items weighing 20 pounds. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Monday to Friday

Experience:

• Microsoft Windows Server: 1 year (Required)

Work Location: Hybrid remote in Southfield, MI 48033