Address
Form of work
SalaryDuties
The ideal candidate must have experience leading efforts to enhance the resiliency of the overall network. Incumbent plans and facilitates completion of the Commission's migration to hybrid cloud. Incumbent is responsible for supporting the evaluation, development, and application of network and communications systems, and provides advice relative to the network and communications requirements and aspects of software technology, IT security, IT policy and planning, and integrated computer systems. Additional duties below:
- Select and apply appropriate problem-solving methods and techniques, provides advice on work methods, practices, and procedures, assist the team and individual members in identifying the viable solution parameters for technical system and software problems.
- Work to resolve technical issues with USITC network and service desk technicians to resolve incidents that may include patching, Windows admin, support for telecom and video conference apps and MDM.
- Maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.
- Monitor and report on the status and progress of work, check on work in progress, and review completed work to follow-up on supervisor's instructions on work priorities, methods, deadlines, and quality, ensuring goals are met.
- Report to the supervisor periodically as needed on work accomplishments, problems, progress in mastering tasks and work processes.
- Serve as point for IT Service Desk with resolution of tickets and issues that need elevated technical support
- Ability to communicate effectively, both orally and in writing with a variety of audiences within and outside of Commission, including technical, professional and administrative specialists at all organization levels.
- Implementation of new technology and solutions. Manage the effects on the operating environment while optimizing operational efficiencies. Manage and mitigate programmatic risks that could affect the delivery of IT systems or services by using project management and buy-in from stakeholders.
- Implementation of guidance, best practices, regulations and policy in the development and support of IT cybersecurity initiatives, OCIO projects and Service Desk tasks.
- Interacts with internal and external stakeholders as the Subject Matter Expert (SME) to provide IT guidance, IT system-related issues and solutions.
- Promotes and educates Service Desk and other staff on network set up and requirements to ensure compatibility and security compliance.
- Consults with business partners to identify, define and recommend IT solutions to enhance productivity.
- Diagnoses and resolves problems in response to reported incidents to minimize downtime.
Requirements
Conditions of Employment
- You must be a U.S. citizen or national
- You will be required to pass a background investigation and fingerprint check
- You may be required to serve a one-year probationary period
- You are required to register for Selective Service if you are a male born after 12/03/59
- You will be required to submit a Financial Disclosure Statement
- Applicant must be able to obtain/maintain a SECRET SECURITY clearance.
- You will be required to obtain a Core Level 1 within 12 months after employment.
Qualifications
You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov).
Generally, current federal employees or reinstatement eligibles must have served at least one year at the next lower grade level. This requirement is called time-in-grade.
BASIC REQUIREMENT
To qualify at the GS-11 level, you must have one-year of specialized experience equivalent to the GS-9 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience monitoring the status and progress towards resolution of assigned Incidents for a help desk,(2) Experience analyzing data to diagnose and identify root causes to common user and network issues, (3) Three or more years of actual experience working with others to resolve IT service desk related technical and network issues, and (4) Experience working on deployment of software and patches.
To qualify at the GS-12 level, you must have one-year of specialized experience equivalent to the GS-11 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to common user and network related issues, (3) Three or more years of actual experience resolving technical and network issues, and (4) Experience deploying patches and software to network desktops and troubleshooting issues that arise.
To qualify at the GS-13 level, you must have one-year of specialized experience equivalent to the GS-12 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 and 3 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to technical and network issues, (3) Four or more years of actual experience deploying patches and software to network desktops and troubleshooting issues that arise.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:
Attention to Detail - Knowledgeable in performing work and conscientious about attending to detail.
Customer Service - Knowledge in how toanticipate and meets the need of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
Oral Communication - Skilled in making clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered.
Problem Solving - Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Team Building - Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals.
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Additional information
Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/.
Severely disabled persons program information: Individuals with Disabilities (opm.gov)
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application: http://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information
Assessment Question: https://apply.usastaffing.gov/ViewQuestionnaire/12261401
Vacancy ID number: 12261401
Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.
Performing information systems and network duties such as updating system documentation based on policy changes, monitoring and testing systems, software and database security.
Ability to apply principles, concepts, methods, standards, and practices sufficient to accomplish IT service delivery tasks and provide expert technical advice, guidance and recommendations to management and other technical specialists on Information Systems.
Knowledge of interrelationships of multiple IT specialties; emerging technologies and their applications to business processes; IT security concepts, standards, and methods; project management methods; and defining milestones and deliverables.
We will evaluate your relevant education and/or work experience as they relate to the competencies, knowledge, skills, and abilities (KSAs) mentioned above. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
Your responses to the self assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.
View Assessment To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12261401
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To receive consideration, you must complete the occupational questionnaire and submit the documentation specified below by 11:59 PM ET on: 03/01/2024
1. Resume. Your resume or any other written format you choose should contain the following information:paid and non-paid experience, including job titles, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary; knowledge of the subject matter and technical skills pertinent to this position; specific duties performed that fully detail the level and complexity of the work; and names and phone numbers of your current and/or previous supervisor(s).
Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
2. Occupational Questionnaire. A complete job-specific occupational questionnaire submitted through your Application Manager account or fax it using the methods outlined in the How to Apply section.
3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents:- a copy of your agency notice;
- a copy of your most recent performance rating; and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
4. Cover Letter. This is optional.
5. SF-50: Current and former federal employees must submit a copy of an SF-50, "Notification of Personnel Action," which documents your highest permanent grade/step/salary held. Award SF-50s typically don't contain your grade/step/salary.
6. Performance Appraisal: If you're a current or former federal employee, you must submit a copy of your most recent performance appraisal dated within 18 months. If you do not have one, you must submit a statement indicating your reason for not being able to submit one.
7. Veterans' Preference: The Commission considers veterans' preference eligibility a positive factor in the hiring of all positions. Applicants eligible for veterans' preference must include such information in their cover letter, or resume, and submit supporting documents (e.g. DD Form 214, Certificate of Release or Discharge from Active duty) as part of their application package. Applicants eligible to claim a 10-point preference must submit a Standard Form 15 (SF-15), and documentation required for the specific type of preference claimed, as listed on the SF-15. Specific information is available on the Office of Personnel Management website at: http://www.opm.gov.If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit it along with the documentation specified in the "Required Documents" section below. You must apply online, which allows you to review and track the status of your application. Documents and application references are available at the "Other Information" section of this announcement. You must meet qualifications as of the closing date of the announcement and your complete application package must be submitted by 11:59 (EDT) on 03/01/2024. Please note that this announcement has application limits and may close prior to this date.
To begin the online application process:
a) Log onto USAJOBS, click "Apply Online" to create a USAJOBS account, or to log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
b) Click the "Submit My Answers" button to submit your application package.
c) To verify that your application is complete, log into your USAJOBS account, select the "Application Status" link, and then select the more information link for this position. The Details page will display the status of your application, documentation received and processed, and any correspondence we have sent you related to this job opportunity. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application: Log into your USAJOBS account and click "Update Application" in the vacancy announcement section. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
The Vacancy ID is 12261401Agency contact information
Steve Parker
Phone
202-205-2651
Email
Steve.Parker@usitc.gov
Address
Office of the Chief Information Officer
500 E St SW
Washington, DC 20436
USNext steps
You will receive an auto-generated e-mail telling you your application has been received. After the application count cut-off date has been met, your application package will be reviewed by the Commission's Human Resource Management Office for completeness and satisfaction of the basic qualification requirements for this position.
Your application may also be reviewed by Subject Matter Expert(s). If you are selected for an interview, you can expect a structured interview process, which may include a meeting with 2 to 4 Commission staff members.
We appreciate your interest in the Commission and commit to keeping you informed on the status of your application. You will be notified of the following major milestones:
Receipt of your application;
Determination whether your application shows you meet the minimum qualifications for the position;
Determination whether your application was in the group for referral to the hiring official; and
The final outcome of the vacancy.
These notices will be emailed and posted directly on your USAJOBS account.
You can always check the status of your application as the recruitment process moves along by:
1. Logging into your USAJOBS account;
2. Selecting Application Status; and
3. Reviewing the Status column.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To receive consideration, you must complete the occupational questionnaire and submit the documentation specified below by 11:59 PM ET on: 03/01/2024
1. Resume. Your resume or any other written format you choose should contain the following information:paid and non-paid experience, including job titles, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary; knowledge of the subject matter and technical skills pertinent to this position; specific duties performed that fully detail the level and complexity of the work; and names and phone numbers of your current and/or previous supervisor(s).
Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
2. Occupational Questionnaire. A complete job-specific occupational questionnaire submitted through your Application Manager account or fax it using the methods outlined in the How to Apply section.
3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents:
- a copy of your agency notice;
- a copy of your most recent performance rating; and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
4. Cover Letter. This is optional.
5. SF-50: Current and former federal employees must submit a copy of an SF-50, "Notification of Personnel Action," which documents your highest permanent grade/step/salary held. Award SF-50s typically don't contain your grade/step/salary.
6. Performance Appraisal: If you're a current or former federal employee, you must submit a copy of your most recent performance appraisal dated within 18 months. If you do not have one, you must submit a statement indicating your reason for not being able to submit one.
7. Veterans' Preference: The Commission considers veterans' preference eligibility a positive factor in the hiring of all positions. Applicants eligible for veterans' preference must include such information in their cover letter, or resume, and submit supporting documents (e.g. DD Form 214, Certificate of Release or Discharge from Active duty) as part of their application package. Applicants eligible to claim a 10-point preference must submit a Standard Form 15 (SF-15), and documentation required for the specific type of preference claimed, as listed on the SF-15. Specific information is available on the Office of Personnel Management website at: http://www.opm.gov.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
