It Solutions Manager - Data Center Operations

Pay Range: $104,682 - $136,087 annually
Job Posting Closing on: Friday, December 22, 2023
Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required. This position will also ensure that the Data Center/NOC staff will take Helpdesk calls from 5:30pm - 6:30am Monday - Friday, all calls over the weekend, and City-observed holidays.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
An IT Solutions Manager - Data Center Operations position is available with the City of Fort Worth IT Solutions department for the Data Center/Network Operations environment. The Data Center/Network Operations Center IT Solutions Manager oversees a staff of employees that is a 7/x24 support organization that monitors and responds to alerts and outage notifications as well as performs first-level networking/server/storage type of support. This position will also ensure that the Data Center/NOC staff will take Helpdesk calls from 5:30pm - 6:30am Monday - Friday and all calls over the weekend. Critical to this role is an understanding of Data Center environments both from the support and the physical plant perspective. The City of Fort Worth also follows the ITIL framework and it is important for the person in this role to have an understanding of ITIL. For note, there are multiple Data Centers associated with the City of Fort Worth footprint.
Minimum Qualifications:
Bachelor's degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, Business or a related Information Technology field

• Five (5) years of increasingly responsible experience in communications, security and/or computer operations
• Two (2) years of administrative and supervisory responsibility
• Valid Texas Driver's License
• Candidate selected for hire must pass a Criminal Background Check for CJIS

Preferred Qualifications:

• Knowledge of the internal structure of computer hardware and software
• Skilled in problem-solving, negotiation, critical thinking and analysis
• Ability to communicate clearly and effectively, both orally and in writing.
• Knowledge of asset management and inventory processes.
• ITIL Foundation Certification

The IT Solutions Manager - Data Center Operations job responsibilities include:

• Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary decisions or recommendations.
• Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned information technology projects and operational processes; recommends and administers policies and procedures; and, identifies business requirements, opportunities, cost and risk.
• Assesses departmental needs and recommends equipment and software to purchase; prepares bid specifications and evaluates vendor bids; recommends appropriate action to maintain current and up to date capabilities; monitors and evaluates the efficiency and effectiveness of assigned information technology methods and procedures.
• Continuously monitors and evaluates the quality, responsiveness, efficiency and effectiveness of assigned service delivery processes.
• Serves as a liaison between assigned department, city personnel, other departments, and outside agencies; and assists city staff with various aspects of information systems.
• Serves as the primary focal point for the incident management process as well as having primary responsibility with establishing communications in the event of major system outages.
• Assumes management responsibility for assigned area such as communications, security, customer service, computer operations and/or other activities within the information technology service delivery process.
• Manages third party application selection, implementation, integration, maintenance and upgrades; coordinates resources and timelines; and resolves complex technical challenges.

Physical Demand
Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
Working Conditions
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.