It Noc Specialist

Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attached the required documents in order to be considered for employment.
Department
IT End User Computing
Job Summary
Job Description

• Monitor network operations and services in the afterhours OTS Network Operations Center (NOC).
• Monitor the operation of the state networks for performance, fault, and change management. Take appropriate action to detected problems and alarms, investigate and report issues.
• Monitor server applications and performance. Take appropriate action and report issues.
• Provide statewide support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.
• Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
• Record service calls in web-based tracking system and utilize system to document ticket resolutions.
• Assist with documentation related to proper routing procedure.
• Contribute to and update user support knowledge base include NOC processes.
• Provide limited support for approved mobile devices which contain state proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
• Train and assist end users on technical issues as a form of preventative maintenance.
• In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
• Identify, diagnose, and assist with resolution of network issues as related to end user problems.
• Assist in managing all assigned issues being handled by other internal IT units or external contractors.
• Participate in IT meetings as requested by management
• Function as a technical lead and provides guidance to student workers.
• Other tasks as directed.

QUALIFICATIONS
REQUIRED:

• Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:

• Advanced degree.
• Minimum two years of professional experience in a call center, helpdesk, or service desk.
• Minimum one year of professional experience in an information technology role
• Minimum one year of professional experience working in a network operation center.
• Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.

Required Attachments
Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;
• Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.