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We work to live, not live to work!
With headquarters in Metairie, LA, we are a preeminent IT Managed Services Provider (MSP), passionate about solving technical challenges that plague SMBs across the country. In 2021 we were ranked in the Top 25% of all MSPs worldwide and recognized by LSU as one of their Top 100 Fastest Growing Tiger Businesses. Our team is extremely motivated but also easygoing. We are focused on technology services for SMB customers through technology infrastructure management, help desk support, security and IT projects.
The Opportunity
If you are curious, driven and love learning, please apply.
If you love interacting with team members and bending backward to make sure clients are happy, this job is for you.
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize exemplary soft skills to connect with users and defuse frustrations while also resolving their technical problems
- Ensure proper recording, documentation and closure
- Preserve and grow your knowledge of help desk procedures, products and services
Skills
- Strong interpersonal skills to build relationships and work effectively with team members, clients, and vendors
- Experience solving problems and making appropriate judgment calls
- Advanced troubleshooting and multi-tasking skills
- Excel at prioritizing and meeting deadlines
- Possess solid active listening skills to identify clients’ challenges to address them accordingly
- Excellent writing skills with an impeccable grasp of grammar
