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Form of workHelp Desk Specialist I
Lake Charles Memorial Hospital is looking for an experienced Help Desk Specialist to provide front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Applicants are expected to have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. While this position is focused on answering calls and creating tickets for the enterprise, opportunities abound in our growing organization for anyone who further demonstrates ownership, enthusiasm, and passion to apply themselves when assisting our physicians, nurses, and staff deliver an excellent patient experience.
The Help Desk Specialist I is responsible, but not limited to, the following areas:
- Answering calls from hospital staff and inputting service requests.
- Escalation of service requests to teams within Information Systems.
- Report on critical issues and notify individuals or teams responsible.
- Remotely support end users while on the phone.
- Accurately record service metrics.
Job Requirements
- High school graduate or equivalent.
- Able to be certified with Cisco Duo within 30 days.
- Able to complete mandated Connectwise training within 30 days.
- Ability to speak intelligible English.
- Capable of performing light to medium duty physical tasks.
- Able to remain stationary 75% of the workday.
- Must be free of all communicable disease and be up to date on immunizations.
- Reasonable accommodations may be made to enable individuals with disabilities.
