It Infrastructure Manager

Are you 'bread' for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country's most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages - $95,000 - $105,000 
• Comprehensive Healthcare
  • 100% employer paid medical, vision and dental benefits for employee and qualifying dependents
• Generous Holiday and Vacation
• Pension and Retirement funds
• Discount Franz Products

We are seeking an IT Infrastructure Manager to join our hardworking IT Team in Vancouver, WA! The IT Infrastructure Manager is responsible for planning, installing, and maintaining technical infrastructure (including hardware, software, servers, storage solutions, networks, or physical facilities) that support critical business needs. This position is responsible for ensuring that all requests for service and support of core IT infrastructure are being gathered, assigned, and monitored.  Ensuring the timely resolution and prioritization of issues is key to ensuring stable daily operations of the business, with the primary focus on preserving and maintaining revenue. 

Primary Duties and Responsibilities:

• Partner with Director of IT to ensure successful delivery of business goals and objectives.
• Works with organizational leaders to identify infrastructure-related requests and needs.
• Collaborates with IT Leadership on overall IT strategy, identifying infrastructure dependencies.
• Supports the organization's infrastructure strategy, navigating complex priorities and support activities.
• Develop long-term infrastructure plans, considering trends and changing organizational needs.
• Identifies areas where performance can be improved leveraging modern tools and processes.
• Monitor service level agreements and key service delivery performance indicators or metrics.
• Partner with Vendors and Partners on architecture and engineering of new technologies
• Manage service delivery processes and execution related to the identification, prioritization, and resolution of infrastructure related requests and incidents
• Collaborate with Department Managers to establish, maintain, and regularly update service levels (SLAs) based on business requirements.
• Recruit, train, and support technical administrators and coordinators.
• Ensure that all infrastructure processes are thoroughly documented, consistently audited, and regularly updated/improved.
• Publish daily, weekly, monthly, and ad-hoc reports to provide real-time analysis of performance, priorities, and SLA status of infrastructure related closed/open incidents/requests.
• Gather and review data/feedback to develop corrective action plans to improve services, tools, and stability.
• Drive maturity and end-user adoption across automation solutions and self-service capabilities.
• Budget, Manage, and Track the expenses related to resources, services, and asset acquisition.
• Manage the purchase, build, deployment, and tracking of all Infrastructure related hardware and software.
• Communicates applicable knowledge, policies, and procedures to employees.
• Demonstrate Company values through decisions and actions.
• Assist management in implementing applicable strategic initiatives

• Degree in Information Technology preferred or equivalent experience
• 5-10 years of Infrastructure Management experience
• Comp TIAA A+ Certification (Core 1)
• ITIL Service Management a plus

Critical Skills and Expertise

• Project Management - Able to manage tasks and activities for multiple resources.
• Ability to meet deadlines.
• Strategic Thinking
• Performs complex tasks typically following established processes.
• Comprehensive knowledge Enterprise Computing concepts and principles
• Ability to drive strategic direction, navigating complex tasks and priorities.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer-service oriented with a problem-solving attitude.
• Excellent written and verbal communications skills.
• Team management skills
• Hands-on technical troubleshooting capabilities
• Ability to work independently under minimal supervision.
• Exceptional critical thinking and problem-solving ability
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimum direction.
• Ability to establish and maintain effective working relationships with employees, division and dept. heads, public/private sector contacts, and County Administration.
• Ability to clearly communicate information both verbally and in writing.
• Extensive knowledge of the methods, tools, and techniques applied to diverse IT Support in complex multi-platform networked environments.
• Extensive knowledge of various current technologies relevant to existing applications, systems and/or upcoming installations, e.g., Cloud Services, Cyber Security Tools, Virtualization, Voice/Data Networking, Device Management, and server technologies
• Skill in reading and interpreting technical and trade journals, industry specific periodicals, product/manufacturer specifications, and related technical information and data.
• Ability to analyze, implement, maintain, and repair new technological software and programs
• Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted services.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organization.
• Ability to remain effective and productive with limited instructions in written, oral, or diagram form.
• Ability to effectively troubleshoot under stressful conditions
• Long periods sitting, typing, and reading from a computer screen may be required