Infrastructure Implementation Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Infrastructure Implementation Manager is responsible for global provisioning and project implementation in support of the NTT Global IP Network (GIN). *This is a remote work from home position that can be filled within the contiguous United States. This is a telco provisioning role to procure Aggregation, Peer, Data Center Facility, and Infrastructure backbone connections across all NTT GIN regions.

Working at NTT

What will make you a good fit for the role?

Expert attention to detail is a must, along with clear and concise communication, being self-driven, possessing strong project management and organizational skills as a core requirement of the role.

To perform this job successfully, the individual must be able to perform each essential duty/responsibility, and possess the core competencies, as defined below. The duties and compentencies listed are representative of the knowledge skill/and/or ability required. Duties are not listed in order of priority but are expected to be done with high attention to detail and efficiency.

In this role you will:

• Project manage circuit implementations from contract signature, circuit test and turn up, to invoice receipt.
• Ensure complete and correct circuit documentation is provided in inventory systems for billing and quality records keeping purposes.
• Manage operating costs by closely managing install intervals alongside disconnects for network upgrades and downgrades.
• Attend status calls with vendors to hold them responsible for on time and correct delivery.
• Complete weekly status reports to internal departments
• Interface with intra-department groups on migration orders, data center facility ordering status, and Infrastructure Sourcing on RFPs.
• First point of escalation for implementation issues with carriers.
• Coordinate with Sourcing and internal teams to communicate timeline for new orders.
• Ability to work outside of the standard U.S. 8am – 5pm business hours, as needed.
• Miscellaneous duties and responsibilities to support company goals for continued network growth.
• Responsible for participating and successfully completing all companywide mandates/training in a timely manner.
• Complies with all Ethics and professional standards.
• Complies with all corporate and organizational security policies and guidelines.

Skills and Core Competencies

• Proven background in ordering telecommunications services within an ISP environment.
• Must have strong organizational and project management skills to succeed in this role.
• Outstanding written and verbal communication skills, able to communicate information clearly and concisely at multiple levels.
• Expert ability to handle multiple tasks concurrently and adapt to changing priorities while maintaining the required attention to detail.
• Candidate must be self-motivated as this role is remote with minimal daily supervision.
• Strong written and verbal communication skills.
• Demonstrated ability to work within process, prioritize work tasks/deliverables and manage projects with proficiency while meeting timeliness.
• Demonstrated ability to be flexible, outgoing and positive, and to exercise independent judgment when making decisions.
• Ongoing professional development and continuous training in telecommunications.
• Strong Windows Operating Systems, Microsoft Excel and Database environment knowledge required.
• Ability to work interdepartmentally with Customer Engineering, Infrastructure Sourcing, Vendor Assurance and Peering teams as well as External Vendors.

What will make you a good fit for the role?

This role is perfect for you, if you:

• Bachelor’s degree in information technology, business management, or equivalent experience in related field preferred
• 3+ years’ experience in Telco Provisioning/Project Management within a Telecommunications environment.
• Previous independent and remote work experience required.

NTT will provide reasonable accommodations to employees with physical/mental limitations to enable these individuals to perform the essential functions of their jobs.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.