IT Help Desk Technician III

The Help Desk Technician III will ensure all requests and tickets are prioritized, addressed, and resolved within the required timelines.

Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position.

Duties & Responsibilities

• Monitor and manage tickets and requests from users.
• Ensure required timelines are met for each request/ticket.
• Provide metrics and status on Help Desk activities.
• Provide technical support for the full range of IT tickets and requests from users.
• Ensure performance requirements are met.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelor's degree in an IT-related field preferred
• Minimum five (5) years of related experience

Skill & Certification Requirements

• CompTIA Security+
• Extensive IT Help Desk/service desk support experience, including support for Microsoft environments and computer, laptop, printer, and mobile device support

• LCI is an Equal Opportunity Employer Veteran/Disabled

• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com