It Senior Desktop Support Specialist

Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)!  We are looking for an experienced; 

IT Senior Desktop Support Specialist

to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.

Your Future Responsibilities

• Serve as a senior-level Desktop Support Technician and escalation point to the Desktop
• Support Technicians by providing tier 3 advanced support with equipment, systems, and software
• Monitors and tests PC performance and provides PC performance reports and statistics
• Perform in-person and remote troubleshooting, diagnosis, and repair of complex Desktop Support problems for end-users
• Test and deploy hardware and software solutions
• Install, configure, test, and maintain end-user technology equipment, including desktops laptops, printers, peripheral devices, and other specific standalone and network-connected equipment
• Document issues, status, and resolutions using the help desk ticketing system
• Documents and trains users on common problems and related solutions
• Develops and maintains an inventory of keyboards, hard drives, printers, modems, scanners, monitors, and other peripheral devices
• Provides backup network support as needed and performs the more basic functions of network administration when needed
• Responsible for coordinating with vendors and other systems provers to resolve the issues and monitor the SLA
• Other Ad-hoc duties as assigned

Your Education & Training

• Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience 
• Knowledge of organizational effectiveness and operations management 
• Experience working in an airport environment is preferred

Your Skills & Experience

• Excellent knowledge of PC and desktop hardware 
• Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project) 
• Very good knowledge in English (spoken and written) 
• Excellent knowledge of PC internal components 
• Hands-on hardware troubleshooting experience 
• Extensive equipment support experience 
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
• Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment
• Ability to act with integrity, professionalism, and confidentiality
• Has a positive and energetic attitude with a hands-on mentality 
• Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks
• Ability to work in a team-driven environment

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
• Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US 
• International working environment 
• Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO 

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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