Address
Form of workFounded in 2011, Atlantic Cost Mortgage embodies a people-first culture built on commitment, character, and innovation. Growing from 16 employees to over 200, our team is the most essential factor in our mission to redefine the mortgage industry. We believe people do their best work in an environment designed for success. This is why we're so proud to have been recognized by the Washington Post as a 2018, 2019, 2020, 2021, 2022 Top Workplace Award Winner. As we continue to grow, we"re looking for more than employees; we"re looking for driven, energetic, and creative problem-solvers. If that"s you and you"re looking to build your career with an organization driven by a vision to disrupt and change our industry for the better - we"d love to talk.
- Provides first line support via phone and ticketing system (Zendesk and ConnectWise)
- Participation in on call rotation
- Supports new hires, employee changes and terminations
- Provides support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and iPad/iPhone configurations, software installations and hardware repair
- Provide training support for new hires and existing employees on all systems and technology used.
- Software support: Microsoft Office, Ellie Mae Encompass360, BI tools, Spam/Phishing mail tools, Mail services.
- Provisions new hardware for new and existing users and reimages computers
- Resolves minor technology problems, monitors user activity and maintains documentation
- Ability to utilize current skills, knowledge base and available tools to resolve typical IT related issues in a corporate Microsoft environment
- Working knowledge of computer and/or network security systems, procedures and applications and the ability to learn and support new systems and applications
- Ability to install, configure and/or maintain personal computers, networks, and related hardware or software
- Ability to identify and resolve computer system malfunctions and operational problems
- Strong customer service, communication skills and attention to detail
- Self-starter with strong analytical and problem-solving skills and the ability to embrace and adapt to changing situations, environments and tasks
- Ability to exercise sound judgement and to effectively coordinate multiple, concurrent tasks
- High school diploma or equivalent
- 3+ year of experience working in a corporate IT environment
- Two or more certification (Network+, Security+, MCP, MCSA, MCSE)
- Experience supporting or using the following applications or operating systems
- Microsoft Office (Outlook, Word, Excel)
- Windows 10/11 and Active Directory
- Ellie Mae Encompass
- Office365
- Imaging Systems (Dell Kace, WDS/MDT, SCCM)
- Ticketing System (Zendesk, ConnectWise, etc.)
- Remote Connectivity Tools (LogMeIn, GoToAssist, ScreenConnect)
- ConnectWise automate
- Ability to work out of the Fairfax, VA office
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