It Help Desk Engineer

Description
Job Description and Responsibilities.
IT Help Desk Engineer required to be a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems.
Need demonstrated computer skills and handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, and mobile devices. Provision new computers and assist with training the users with using the IT systems.
Requirements

• At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
• Knowledge in Microsoft systems - Windows 11 and Office 365
• Knowledge in Active Directory, GPO, and Exchange user management
• Excellent troubleshooting skills in hardware and software issues
• Strong attention to detail and excellent documentation skills
• Excellent communication skills. Ability to collaborate with team members and assist with troubleshooting.
• Teams and Zoom experience.
• Knowledge with SCCM and Intune
• Knowledge with PowerShell (Advantage)
• Knowledge in client networking (such as TCP-IP, DNS - client-side)
• Knowledge of how VPN connections work
• Ability to prioritize urgent requests.
• High human relations awareness, Patient and kind - User service oriented, white glove service