IT Help Desk Technician

Salary: $16.34 Hourly
Location : Fernando Padilla City Building, AZ
Job Type: Full-time
Job Number: 2024-00009
Department: Information Technology
Opening Date: 03/08/2024
Closing Date: 4/8/2024 11:59 PM Arizona
ABOUT THE POSITION
YOUR FUTURE BEGINS HERE!
As the IT Help Desk Technician, you will:

• Supports information systems by providing first contact Help Desk assistance to enterprise computer users; works with users to troubleshoot and resolve application and network support issues.
• Receives user requests for resetting passwords, hardware configurations, resolving user software problems and escalating issues to higher level specialists as needed.
• Determines sources of concern, making recommendations for improvement, maintaining up to date knowledge of systems, and keeping proper documentation and logs or all requests and actions.
• Performs server checks daily to verify that critical servers are fully functional. Notifies appropriate IT staff members if server problems exist.
• Updates active directories, internal company phonebook, and IT On Call notification system database.
• Performs the installation of a new software or upgrades of existing software; conducts regular checks and preventative maintenance of personal computer and related systems.
• Maintains helpdesk ticket reporting system by creating, closing, and routing tickets to appropriate technician.
• Utilizes remote desktop applications and tools to provide remote assistance.
• Maintains Cellphone service account to process cellular service requests from City employees.
• Follows up with end users and IT staff to ensure issues are resolved in a timely manner.
• Performs administrative duties for the department such as requesting quotes from vendors, following up with vendors, receiving and submitting paperwork to contractors.
• Processes requisitions for the IT department and keeps track of open Purchase Orders.
• Ensures IT purchases arrive and payment to vendors are submitted accordingly.
• Performs related duties as required.

IDEAL CANDIDATE
Will posses knowledge of:

• MS Office (Word, Excel, and Outlook), Internet and utilities.
• Anti-virus, malware, encryption, and other relevant to Help Desk support applications.
• Troubleshooting and maintenance of computer software and hardware.
• Security and privacy technologies, technological trends and developments, and user appropriate security controls and methods.

Will have the ability to:

• Understand virtual networking technologies in virtualization environments such as Cloud, HyperV, and VMWare.
• Work in a secured environment with confidential information.
• Support and train end-users to operate computer systems, use networks, and solve or report immediate problems.
• Exercise sound judgment, plan, and coordinate work, prioritize service requests, and document problems.
• Communicate effectively both orally and in writing.

MINIMUM REQUIREMENTS
REQUIRED:
All requirements must be maintained throughout employment.

• Residency in the United States and within 25 miles from the City of San Luis
• A valid Arizona Driver's License at the time of appointment
• Pass an extensive background check including polygraph examination.

Education, Training, and Experience:

• Highschool diploma or GED equivalence and
• (2+) years of experience in technical support of personal computers, networks, and workstation troubleshooting

Licenses and Certification:

• ACJIS Network Terminal Operator Certification OR ability to obtain certifications within six (6) months of hire.

DESIRED/PREFERRED:

• A+ certification or equivalent
• San Luis residency.
• Bilingual in Spanish.
• Associate's degree in a Computer Science field and

SUPPLEMENTAL INFORMATION
- OPEN UNTIL FILLED -
The City of San Luis is committed to Professional Growth and Career Development
Current employees may be given preferred consideration if they meet the position's minimum requirements.
Applications will be reviewed every Friday starting March 15, 2024 and will close April 8th 2024.Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process.
The City of San Luis offers the following benefits to all full-time City employees:
MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department.
ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System.

• Employee Contribution - 12.03%
• Employer Contribution - 12.03%

ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD)

• Employee Contribution - .014%
• Employer Contribution - .014%

SOCIAL SECURITY AND MEDICARE-
FICA (Social Security Tax) - Employee Contribution- 6.20%
Medicare - Employee Contribution - 1.4500%.
PAID TIME OFF (PTO) -
Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis)

1. Less than 6 years - 3.08 hrs.
2. 6 - 11 years - 4.62 hrs.
3. 11 years or more - 6.16 hrs.

Sick Leave - 3.69 hrs.
LIFE INSURANCE- The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard.
Basic Life Benefit - $50,000.00
AD&D Benefit - $50,000.00
DISABILITY INSURANCE- Disability insurance is available to all employees who work 30 or more hours per week.
Short-Term Disability - Coverage begins on the 15th day of injury or sickness.
Duration of Benefits - 180 days
Benefits Percentage- 66.67%
Waiting Period - 14 days
Maximum Weekly Benefit: $2,000.00
WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.
01
Do you live in the United States and within 25 miles from the City of San Luis?

• Yes
• No
• No, but I am willing to relocate

02
Do you have an active Arizona Driver's license?

• Yes
• No
• No but I do in a different State

03
Do you possess a high school or GED equivalent?

• Yes
• No

04
Do you possess at least 2 years of experience in technical support of personal computers, networks, and workstation troubleshooting

• Yes
• No

05
Do you posses ACJIS Network Terminal Operator Certification?

• Yes
• No
• No, but I am willing to obtain the certification within six (6) months of hire.

06
Do you live in San Luis, AZ?

• Yes
• No

07
Are you bilingual in Spanish and English?

• Yes
• No

08
Are you a Veteran?

• Yes
• No

09
What's you're highest level of education?

• No Education
• High School Diploma or equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree

10
How many years of experience do you posses in technical support of personal computers, networks, and workstation troubleshooting

• No Experience
• One (1) to Two (2) years
• Three (3) to Four (4) years
• Five (5) to Six (6) years
• Over Seven(7) years

11
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree.
• No, I do not agree.

Required Question