It Service Desk Specialist

We are seeking an IT Service Desk Specialist whos a hawk in Managing ticketing, and keen attention to detail. to join our team! You will resolve computer-related issues for your clients. 

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in-person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Min, of 5 years of Desktop experience
• Previous Experience working in an MSP environment 
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills (outside-the-box thinker)
• Positive and professional demeanor ( a can-do attitude) 

Practical system knowledge nice to have:

• Windows Desktop 
• Windows Server admin experience (Remove and add users from AD) 
• Azure Experience 
• Office 365 troubleshooting and local Outlook troubleshooting and setup. 
• Printer setup and troubleshooting 

The position is 90-day contract to a permanent position.