It Support / Help Desk

Salary: $18, then $20 after A+ with path to more

BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW:

1) You live within 30 minutes of 7th St and Camelback in Phoenix.

2) Your resume reflects a person trying to make a career out of IT. This is an entry-level job, so we're not expecting long job history in IT jobs. Instead, what we expect is a list of IT skills you've accumulated, such as building PCs, helping your grandma with her AOL popups, etc.

3) Your current email address does not end in yahoo.com or aol.com.

4) Please only apply via the following link: https://pktech.bamboohr.com/jobs/view.php?id=3

5) Please do not call about this position unsolicited. Failure to follow this instruction will disqualify you.

Note from our CEO:

Greetings, and thank you for reviewing our job posting. 

Straight to the point, we're hiring for the content of your character, not your technical skills. We can train technical skills, nurture genuine personality traits, but we are looking for the following foundational characteristics:

• Hungry for growth -- we pay for your certifications QUARTERLY! You can get up to $25/hr within 9-12 months if you achieve your assigned goals. 
• Be humble & leave ego at the door -- generally speaking, applicants have not made it past 30 days when they can't take feedback and have open & honest dialog with our leadership team.
• Communicate like crazy -- we've made clients for life because of how over-the-top & clearly we communicate. Internally, it's the same. Open feedback loops = long prosperous relationships.

If the above sounds like you, please apply. We reach out to candidates that meet the required criteria.

Thank you,

Jordan Hetrick, Founder+CEO

Required for all employees

- Pass a full background check.

- You are vaccinated for COVID-19 and can provide proof on request. 

   

Job requirements

- Pass the first section of the CompTIA A+ within the first 60 days, first two attempts are reimbursed (test fee + paid time to take it), training materials provided, and opportunities to study & take the test while being paid.

- Pass the second section of the CompTIA A+ within the next 60 days (same rules as above). 

- Strong attention to detail.

- Basic knowledge and proficiency of Microsoft Office and Windows products.

- Basic knowledge and proficiency of networking fundamentals (WAN/LAN, how they fit together).

- Basic knowledge and proficiency of cybersecurity best practices.

- Working toward an Associate degree (related to IT/technology), or an equivalent combination of training and experience equivalent to the required specialized knowledge and abilities of the role.

- Valid driver's license, reliable transportation with insurance, and clean driving record.

- Some heavy lifting (50-75 pounds).

Responsibilities

- Act as the first line of defense for service requests inside our structured Help Desk system.

- Follow scheduled service requests (on-site, in-house, or remote) on your calendar and work tightly with the dispatcher throughout the day.

- Working on service requests for many different client environments throughout the day.

- Calling/emailing clients in a friendly and intelligent manner. 

- Enter fantastic notes into the ticketing system as service requests progresses.

- Learn the ins and outs of our ticketing system, remote management tools, documentation platform, policies, and procedures.

- Utilize chat for asking questions and keep current with the upcoming service requests.

- Loop in third party vendors as needed while working on service requests.

- Manage platforms such as Office 365, G Suite, and Active Directory.

- Troubleshoot network devices such as routers, switches, and WAPs.

- Troubleshoot peripherals such as scanners, printers, and industry-specific devices.

- Escalate service requests up the chain per documented standards.

- Maintenance and monitoring of information security controls.

Immediate full-time benefits

- Annual three weeks paid time off (accrued) and increases over time.

- Seven paid holidays a year.

- Access to snack & drink bar in the office.

- Free lunch on Fridays in the office.

- Matching Safe Harbor 401k after one year of employment.

- Bonus system based on targets and peer micro-bonuses.

Full-Time benefits after 30 days

- Health Insurance, 90% of employee cost covered + $100/m contributed toward HSA.

- Dental Insurance, 75% of employee cost covered.

- Short-term and long-term disability covered.

- $10k of life insurance covered.

- Monthly cell phone reimbursement.