It Engineer Level 2

InfoSystems is looking to add a IT Engineer Level 2 to our team of engineer professionals. The right candidate will have experience as a proven Computer Systems Engineer professional who wants to build on their experience in the fast pace and growing CSOC industry, while enjoying the stability of working for a long-established technology provider.

Computer Systems Engineer Level 2

POSITION DESCRIPTION

· DEPARTMENT: Services

· POSITION TITLE: Computer Systems Engineer Level 2

· Salary or Hourly: Salary

· Position: full-time

· Position type: exempt

· Report to: Manger of Engineering

POSITION PURPOSE

The IT Engineer Level 2 will:

1. Work with internal and external resources to achieve sales and customer service goals.

2. Provide pre-sales engineering and sales support to the Account Executives.

3. Maintain and support the integrity of the operating system environment and various computer systems.

4. Responsible for ensuring the stability, security, upgrading, and optimal performance of an organization's network, cloud infrastructure, and Windows server systems.

5. Manage and configure standard networking devices and routers. Monitor network performance and implement necessary optimizations. Implement and maintain network security measures, including firewalls and access controls.

6. Administer, install, and troubleshoot a variety of operating systems. Perform systems maintenance tasks, such as system back-up, recovery and file maintenance. Schedule, install, and test system software upgrades.

7. Perform updates to system related installation documentation. Perform end-user support and service escalation assistance.

8. Administer and optimize cloud services such as AWS, Azure, or Google Cloud. Deploy, configure, and manage virtual machines, containers, and serverless resources in the cloud. Ensure cloud resource scalability, cost-efficiency, and security. Monitor cloud infrastructure for performance and availability.

9. Gain exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

10. Promote “satisfaction engineering” through commitment to first class service delivery.

11. Set up and configure computers and peripheral equipment such as printers, scanners, etc

12. Perform audits and tests on computer systems, networks and hardware to ensure proper functionality.

13. Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems.

14. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.

15. Attend trade shows, marketing functions / events, technical training, and other programs as assigned.

16. Utilize assigned company technology effectively and appropriately as a work tool.

17. Ability to travel primarily within assigned geography (< 30%).

PREFERRED QUALIFICATIONS

1. Certificate or associate degree in a relevant field is an asset

2. Five+ years’ of experience in a technical support or customer service role are desired

3. Familiarity and understanding of the functions of basic computer hardware and software

4. Familiarity and understanding of the functions of server virtualization

5. Must have sound analytical thinking skills and attention to detail

6. Extremely high moral and ethical values and standards.

7. Demonstrated pattern of business success in a “engineering excellence” and service delivery

8. Experience in consultative pre-sales engineering solutions; preferably within an information technology framework.

9. Experience in communication with people with different levels of technical proficiency.

10. Experience in the development and promotion of a service excellence corporate environment.

11. Demonstrated ability to overcome obstacles in order to meet objectives.

12. Solid networking, time management, negotiation, problem solving skills.

13. Strong verbal, written and interpersonal communication abilities.

14. Desire and willingness to learn new technologies and utilize it to maximize performance and effectiveness.

15. Scripting and/or automation skills

16. Experience with Jack Henry or Fiserv banking software

17. Relevant certifications are a plus: CompTIA Network+, CCNA, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, and Microsoft Certified: Windows Server

KEYS TO SUCCESS

The successful IT Engineer Level 2 will be extremely motivated, able to work both independently and as part of a professional team and be very customer focused. Focusing on the client to support both sales activities and quality of service will include:

1. Supporting Account Executives (AEs) on sales calls and meetings to provide enhanceddescriptions of our services and the value proposition of InfoSystems.

2. Influencing the customer’s view and impression of InfoSystems so they will want to dobusiness with us.

3. Creating a positive experience for the customer and working with them to ensure a long termand mutually rewarding relationship with InfoSystems.

4. Fostering loyalty from customers by consistently promoting a customer service culture.

5. Working with a solid technical acumen to support the engineering team.

6. Being considered the subject matter expert in one technical discipline while continuing to learnother skills in different technical areas.

PERFORMANCE MEASUREMENTS

1. Effective working relations and coordination within the engineering team, other departmentpersonnel, and external resources.

2. Positive reviews and feedback from customers, partners, and peers regarding performance,behavior, and attitude.

3. Pattern of professional growth and development.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Tech Support or Customer Service: 5 years (Preferred)

Work Location: Hybrid remote in Chattanooga, TN 37421