It Engineer

Bonnell Aluminum is looking for a self-motivated, energetic IT professional with a "can-do" attitude. Ideal candidates will possess integrity, passion, and a strong desire to achieve and succeed. The ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team and assist wherever needed. 

What You'll Be Responsible For:  

• Deliver courteous and superior service and support to end-users via in person, remote connection or over the phone. 
• Interact with end users to provide and process information in response to inquiries, concerns, and requests about Hardware and Software. 
• Hardware and software installation of servers and network equipment 
• Gather end user information and determine the issue by evaluating and analyzing the symptoms. 
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more. 
• Research required information using available resources. 
• Identify and escalate priority issues for end users. 
• Must be able work independently and be a self-starter. 
• Accurately process and record transactions using tracking software. 
• Follow up and make scheduled call backs to customers, as necessary. 
• Stay current with system information, changes, and updates. 
• Vendor Management Ability including Hardware, Software and Support. 

Technologies You Need to Know:  

• Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012, 2016, 2019, and 2022; Client OS: Windows 7, 8,10 and 11; Linux OS).  
• Knowledge of Microsoft Active Directory infrastructure and maintenance. 
• Virtualized Server experience(Nutanix AHV a plus). 
• Knowledge of cloud services such as Office 365, Azure, AWS & Google. 
• General understanding of internet protocols including DNS, SMTP, POP3, IMAP 
• Network troubleshooting skills. 
• Installation and troubleshooting of desktop client applications including Microsoft Office Suite and Vendor Applications. 
• Installation, configuration, and maintenance of enterprise backup solutions (Cohesity Knowledge a Plus). 
• Understanding of Client and Server hardware configurations including redundancy and RAID architectures. 

What You'll Need to Have:  

• Associate's Degree required, Bachelor's degree preferred. 
• 3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance. 
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends. 
• Good problem solving and decision-making skills; ability to understand and analyze complex issues. 
• Must be passionate about technology and delivering the highest level of customer service. 
• Self-motivated, detail orientated, highly organized and able to manage a variety of tasks and responsibilities in an efficient manner with a high level of quality. 
• Ability to deal effectively with customers, vendors, and peers. 
• Great communication skills, ability to communicate technical concepts to non-technical audiences. 
• Desire to make a difference! 

It Would Be Great if You Had:  

• Microsoft SQL server administration experience 
• AS400 Knowledge 
• 5250 Emulation Knowledge 
• Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security (Meraki Knowledge a Plus) 
• Hosted Desktop Experience  

What You'll Love About Us: 

• Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY 
• We're People Leaders 
• Competitive Salary  
• Employee Benefits: 
  • Paid Vacation 
  • Medical, Dental, Life, 401 K 
  • Tuition Reimbursement