Address
Form of workLocation: Remote (For Non-Local) or Hybrid (Local to NYC area)
About Capital Rx
Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp™, Capital Rx is executing its mission through the deployment of JUDI®, the company's cloud-native enterprise health platform, and a Single-Ledger Model™, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.
Position Responsibilities:
- Work as the final escalation point for the Helpdesk team
- Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
- Interface with internal partner teams to help drive best practices and compliance
- Leverage MDM tools to streamline our user experience
- Manage onboarding/offboarding workflows in our SSO solution
- Work to refine and streamline our onboarding process
- Evaluate new software solutions with internal partners
- Drive deployment of new systems/solutions as needed
- Write documentation for end users as needed to facilitate process improvement and or onboard new solutions
- Participate in off-hours support of IT systems as needed.
Required Qualifications:
- 4+ Years as an IT Engineer/Systems Administrator
- A customer-oriented approach to problem resolution
- Experience managing user provisioning workflows in a major SSO solution (OneLogin, Okta, Auth0, etc.)
- Experience driving solutions via any MDM suite
- Experience deploying and managing new software products alongside internal partners
- Experience with Office 365 suite
- Experience supporting remote users in a distributed environment
- Experience with AWS is preferred
- Experience with Jira Service desk or a similar ticketing system is preferred
- Experience with any major cloud platform (AWS, Google, Azure)?is preferred
- Ability to script in bash, Powershell, or python or a similar language is strongly preferred
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally
Base Salary: $110,000-120,000
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
