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Form of workJob Description
Chelsea Technologies is a well-established, rapidly growing technology solutions and managed services provider based out of New York and Florida, executing top-tier IT services in multiple states. Chelsea Technologies is a cloud first company, and we implement the latest and greatest cloud technologies for our clients who are primarily in highly regulated industries. Chelsea technologies is growing, and if you are seeking a role that will provide you with the opportunities necessary to build a rewarding and lucrative career, we would love to hear from you!
What are we looking for?
We are looking for an ambitious Audio/Video and IT Technical Support engineer based out of the New York area with the drive to provide incredible on-site support toour clients.
If you enjoy providing great customer service to clients and want to take your love of helping people to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented engineers.
Requirements / Responsibilities:
The AV and IT Technical Support engineer role requires both proven experience with technology and outstanding personal communication skills. A positive and "can do" personality, fluent English, and customer service is key for this position as we provide our clients with extreme white glove service.
Successful candidates will enjoy building and supporting solutions that leverage technology to meet a client’s business needs. You will be required to visit clients to complete onsite tasks and provide support. If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package.
Successful candidates will enjoy building and supporting solutions that leverage technology to meet a client’s business needs. You will be required to visit clients to complete onsite tasks and provide support. If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package.
- *Must be located within or around New York area
- *Must possess a valid driver’s license and be able to commute to client onsite.
- Visit clients to complete onsite tasks, projects and provide support.
- You will act as the single point of contact to the customer for all types of service requests.
- Ability to work flexible hours.
- Ability to multi-task.
- Strong attention to details.
- Ability to plan and priorities workload without supervision and ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Builds report and maintains strong relationships with clients by continuing with clear communication and prompt follow through.
- Management and implementation of audio-visual conference systems such as Cisco WebEx and Polycom.
- Management and implementation of audio-visual conference tools such as Microsoft Teams, Zoom, Cisco WebEx.
- Management and implementation of other audio-visual conference system components such as Codec, A/V switcher, Cameras, Speakers, and microphones.
- Setup video conferences and presentations.
- Performance testing and acceptance ensuring all audio-visual systems are operational before business.
- Maintain communication with Operations team to ensure all audio-visual systems are running and are maintained on daily basis.
- Provide technical support associated with conferencing video system, digital signal processing and related systems.
- Clear communication throughout service requests and projects as necessary to ensure standards, and compliance.
- Punch list preparation and management for daily checks.
- Coordination with other departments and subject matter experts including internal systems, network, and audio-visual engineering team when needed.
- Assist with audio-visual technology upgrades.
- Responsible for scheduling software and firmware updates to audio-visual Systems.
- Install, configure, and troubleshoot hardware and software solutions supporting critical business functions.
- Laptop/Desktop setup and deployments.
- Recurring and ad-hoc onsite support in a timely and effective manner.
- Maintain asset inventory (receipt, storage, tracking, and decommissioning) and network, systems, and organizational documentation.
- Timely and accurate completion of onsite summaries and entry in ticketing system.
- Vendor management: receipt, tracking, and ordering.
- Experience in first and second level help desk and desk side desktop support.
- Triage user requests and requirements and recommend effective technological solutions.
- Deskside support for Teams soft phone, Cisco WebEx devices, network printers, and workstation peripherals.
- Documentation on time and accurately; Daily reporting post on-site, SOPs, tickets, time entries, expense entries, and weekly timesheets.
- Communicate clearly, technical subjects to technical and non-technical audiences.
- Ensure customers are well informed in all scenarios - Pre-schedule and post-schedule of any service requests and/or project.
Skills:
- Minimum Three-year experience with the integration, operation, and management of permanently installed, digitally based, audio-visual systems such as Cisco WebEx, Polycom, Microsoft Teams, Zoom, and Cisco WebEx.
- Intune/Autopilot/Company Portal.
- Microsoft 365
- Azure
- Asset inventory
- Cybersecurity: MFA, CrowdStrike.
- Firewall: Meraki.
- Layer 2 Switching: Meraki.
- Rack and stack: Network racks and patch panels.
- Wireless Access Points: Meraki.
- Windows / MacOS.
- iOS / Android.
- Strong oral and written communication.
- Must be able to move and lift up to 50lbs of equipment.
- Microsoft Teams Conferencing.
- Cisco WebEx.
- Network Printing and Scanning.
- Cable Management.
- Preferred 3-6 years IT experience in high paced financial or legal environment.
- Strong analytical skills.
- Strong people skills.
- Experience with Condeco (preferred - not required).
Education:
- Bachelor’s degree in Sound engineering, audio-visual, IT or equivalent work experience
- Any audio-visual, Microsoft Certifications and/or any other IT related certifications are a plus.
- Past MSP Experience is a plus.
Salary Range: 60k - 85k.
