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Form of workJob Description
Internal Desktop Support
For more than 15 years, Alen® Corporation has empowered and inspired people worldwide to Live Better.
Headquartered in Austin, Texas, Alen takes its mission to help people live healthier and better seriously. As a manufacturer of high-quality air purifiers, we are a brand that delivers superior results. However, we compete in a marketplace marked by consumer confusion, false claims, and inferior performing units. Dispelling this confusion and helping Alen Air carve out a well differentiated position while educating consumers about our product’s unique attributes, capabilities and efficacy is our main priority.
As an Internal Help Desktop Support Technician at Alen Corporation, you will play a crucial role in ensuring the smooth operation of our internal IT systems and providing timely assistance to our employees. You will be responsible for diagnosing and resolving technical issues, configuring hardware and software, and assisting with IT-related projects.
Key Responsibilities:
Technical Support: Provide first-level technical support to internal employees via phone, email, or in-person. Troubleshoot and resolve hardware and software issues promptly and effectively.
Hardware Configuration: Set up and configure desktops, laptops, printers, and other hardware peripherals for new hires and existing employees. Ensure all equipment is maintained and in working order.
Software Support: Assist employees with software installation, updates, and troubleshooting for various applications, including Microsoft Office components, email clients, and proprietary software.
Password and Account Management: Manage user accounts, passwords, and access permissions. Assist with password resets and account provisioning.
Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory. Create and update user guides and documentation for common IT procedures.
Network Connectivity: Troubleshoot network connectivity issues and assist with connecting devices to the corporate network. Ensure secure and efficient data transmission.
Security Compliance: Assist in enforcing company IT security policies and protocols. Monitor and report any potential security breaches or vulnerabilities.
IT Training: Provide basic IT training to employees to enhance their understanding of IT systems and tools.
Collaboration: Collaborate with the IT team to escalate complex issues and contribute to ongoing IT projects and initiatives.
Qualifications
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
3 years proven experience in Desktop Support or a similar IT role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with hardware components and troubleshooting techniques.
Strong knowledge in Microsoft Office Suite and common software applications, with experience in SharePoint, exchange, Azure and Teams administration.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Problem-solving skills and a keen attention to detail.
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
