It Service Desk Launch Intern

CrowdStrike is a global leader in cybersecurity. Our University Program is dedicated to attracting and cultivating the next generation of talent in virtually every field. Our program offers paid positions that allow students and recent graduates to gain real-world experience and develop essential skills while they learn from the best and brightest working professionals. We offer our interns a structured program and supportive environment where they can ignite their passion for the future. Our University Program is designed to provide participants exposure to meaningful work that supports our mission to make the digital world a safer place to live and work. CrowdStrike is where your talent meets cutting-edge tech. Ready to start building a career you can be proud of? Join us!
Location: In-Office (Austin, TX or Sunnyvale, CA)
Assignment Dates: Summer 2024 (12 Weeks)
The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team- a key component of the CrowdStrike family and critical to the smooth and effective daily operations of all CrowdStrike team members. The position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team's support, systems and operational responsibilities.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.
About the Role:
The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. This position will be focused on providing support for employees across various departments and locations, and will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe. Interns will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.
What You'll Do:

• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person.
• Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required.
• Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
• Ensure compliance with IT policies, procedures, and security standards.
• Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.
• Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.
• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills.
• Prepare new hire hardware for deployment and responsible for running weekly new hire orientation.
• Learn and follow ITIL best practices for incident management, service management, problem management, and change management.
• Support and maintain network printers, scanners, and other peripheral devices.
• Assist with the setup and support of audio/video equipment for meetings and presentations.
• Provide excellent customer service, ensuring a positive and professional experience for end-users.
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required.

What You'll Need:

• Currently enrolled in a 2- or 4-year College or University working towards a BA or BS degree in Computer Science, Information Systems or related field.
• Graduating between Dec 2025 - Dec 2026.
• Desire to solve technical problems.

Preferred Skills/Requirements:

• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.
• Clear, analytical thinking.
• Ability to quickly pivot between various small tasks.
• Technology aware and the ability to learn new technologies quickly.
• Basic understanding of computer systems, mobile devices and other tech products.
• A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment.
• Good oral, written, and typing communication skills in English.

Bonus Points:

• Experience with macOS and Windows platforms
• Customer Service experience
• Strong problem-solving skills
• Familiarity with SaaS applications such as Zoom, Slack, Okta, Jira, and ServiceNow.

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What You Can Expect:

• Executive Speaker Series & Tech Talks
• Fun socials and give-back events (e.g. virtual trivia, escape rooms, etc.)
• Development workshops to grow your soft and hard skills
• Networking opportunities with fellow interns and CrowdStrikers
• Owning impactful projects that move the company forward
• Working alongside a diverse and global team
• Assigned mentor and continuous feedback
• Participation in our Employee Resource Groups (ERGs)
• Access to our FalconFit Wellness Program and Employee Assistance Program
• Fun Slack channels (e.g. food, gaming, sports, pets, etc.)
• Paid holidays and 401k matching
• Remote-first culture
• Market leader in compensation

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The hourly rate for this position is $30.