It Desktop Support Technician

Job description

The primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.

Responsibilities:

1. Provide Prompt & Professional Technical Support to End Users
2. Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
3. Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
4. Install, Upgrade and Troubleshoot Desktop Operating System & Applications
5. Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
6. Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
7. Resolve Basic Issues with all LGBS Mission Critical Applications
8. Advise on Software or Hardware Upgrades
9. Troubleshoot Basic Voice and Connectivity Issues with Phones
10. Ensure Firms’ IT Security Posture is Maintained at all Times
11. Maintain Excellent Documentation on IT Processes and Procedures
12. Cross train on mailroom application and act as backup for mail processing
13. Act as backup for routine mailroom runs
14. Work on other IT related projects
15. Be willing to learn Powershell Scripting & other automation tools
16. Be able and willing to cross train and backup staff in the Mail room and File room.
17. Be willing to take on expanded roles with server management, etc.
18. Be able and willing to travel to remote offices, as needed
19. Be willing to work after hours and on weekends if and when needed

Qualifications:

1. Must have valid driver’s license
2. Excellent time management skills; punctual; excellent attendance
3. Proven Work Experience as a Desktop Support Technician
4. Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
5. Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
6. Communication - ability to understand issues & relay resolutions to end users
7. Ability to work in high-volume, fast paced environment
8. Ability to lift a minimum of 50 lbs.
9. Computer Science or Information Technology related Associate or Bachelor’s Degree
10. IT certifications relevant to Desktop Support & Server Management
11. Keeping up with the rapidly advancing technologies and relevant certifications
12. Ability to handle incoming tickets in a timely manner
13. Provide end users with regular updates on escalated issues
14. Follow escalated issues to full resolution
15. Ability to maintain safe and professional work environment
16. Ensures IT assets are in good working condition
17. Keeps IT skillset current
18. Maintains security conscious practices related to use of firm IT resources
19. Excellent attendance & Punctuality (supervised employees)

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