It Help Desk Analyst

Job Responsibilities:

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Following up with clients.
• Completing support tickets.

Skills:

• Knowledge of network administration principles
• Experience with ServiceNow or similar ticketing system
• Familiarity with Active Directory
• 3+ years working as a Help Desk specialist or similar role

Job Type: Contract

Pay: $30.00 - $31.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Albany, NY 12260: Relocate before starting work (Required)

Work Location: In person