- Effectively gather then translate business requirements relating to student information management into effective solutions that integrate technology, processes, and people.
- Generate and help maintain strong documentation of business processes, configuration guides, and reference materials
- Serve as subject matter expert for use of business applications to support key functions.
- Facilitate discovery interviews with business process owners.
- Ensure the integrity and security of student information by making configuration decisions that are appropriate for the TCS multi-school/multi-campus model.
- Produce data and reports to meet business unit information analysis needs.
- Act as primary troubleshooter to resolve data accuracy issues within the various business applications.
- Serve as a resource and facilitator for “superuser” staff within the business units.
- Work closely with the rest of the central IT Applications team and the business units to administer a business application upgrade process that includes thorough quality assurance testing, user training, and integration testing with other integrated systems.
- Maintain strong, positive relationships with application software vendors.
- Coordinate and oversee support work performed by vendors under the direction of the IT Application Analysis Manager.
- Manage business application software projects as needed under the direction of manager or Senior IT Leadership.
- Strong customer service orientation
- Self-starter
- Collaborative
- Resourceful
- Optimistic
- Clear communicator, verbally and in writing
- Ability to gather and understand business requirements and identify technology solutions
- Strong project management skills
- Excellent follow-through
- Ability to quickly understand enterprise application software functionality
- Comfortable with multi-tasking
- Strong process improvement skills
- Working knowledge of ITIL methodologies
- PMP certification a plus
- Working knowledge of Microsoft Windows
- Working knowledge of Microsoft Office suite
- In-depth knowledge of relational databases in SQL , preferably Microsoft SQL
- In-depth knowledge of higher education specific information systems
Position Qualifications:
- 3+ years of writing requirements
- BA/BS in related field or relevant experience
- 3-5 years’ experience supporting users of a top-tier higher education information system such as a SIS, CRM, and/or ERP product in a higher education setting
- 1+ years’ experience working with relational databases and reporting tools