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Form of workAbout Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Shift Hours :: Sunday - Thursday (9:30 AM - 6:00 PM)
Applicant must speak French/English
Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Applicant must speak Fluent Spanish and English. Flexible work schedule is necessary.
This position may require working nights and/or weekends per business needs.
Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
Develops customer relationships on every interaction that result in measurable customer value.
Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
Delivers small and medium sized projects and performs business system administration.
Leads emergency bridge calls to circumvent critical issues within SLA.
Produces scheduled & ad-hoc reporting on an as-needed basis.
Applicant must speak French/English.
Flexible work schedule is necessary.
This position may require working nights and/or weekends per business needs.
Preferred Additional:
Sales Force Experience Preferred
Technical Support Certifications or Degrees Preferred
- Applicant must speak French
- Experience with IInd Level Technical Support
To know more on this position or to schedule an interview, please contact:
Vishwas Jaggi
973-475-7482
