It Analyst Infrastructure - Manufacturing

What does it mean to live the Caterpillar Experience?   

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people.  Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world. 

Job Summary:  

At Caterpillar, everything we do runs on IT—from machine telematics and autonomy to database and supply chain management, to e-commerce, mobile apps and cloud services. Our IT professionals bring a deep understanding of business and technology to work every day, enhancing the owning and operating experience for our customers, protecting our physical and intellectual property, and driving revenue and profitability growth. 

This IT Analyst Infrastructure position is for the individual with the desire to work in a technical capacity, onsite at Caterpillar’s USDT Bldg KK & H facilities located in the Peoria, IL. Area. This position comprises supporting facility end computing devices, applications, and site-specific infrastructure. Candidate will perform implementation, integration, support, and security compliance for both PC based hardware and software. Candidate will participate in and assist with application account administration and management. Additionally, candidate will have the ability to consult and participate in facility related projects introducing/deployment technology to support business related initiatives. We seek a results-oriented team player willing to work on sometimes tight schedules, and possess excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Candidate must also be a self-starter and possess strong initiative/willingness to understand business processes. 

What You Will Do:   

• Provide PC hardware/software support for devices including corporate deployed IT assets at the USDT Bldg KK & H facilities   

• Provide PC operating system support and security patch updates/deployments 

• If requested, assist facility with hardware diagnosis including engaging with 3rd party vendors   

• Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding) 

• Performing basic network and server equipment installation under the direction and support from Caterpillar’s infrastructure team 

• Assist with Caterpillar and vendor (factory floor) on application/software related issues   

• Provide Root Cause Analysis on issues impacting computers on the factory floor and make necessary corrections or make recommendations to the site on changes to improve/resolve impact 

• Assist with supporting Caterpillar developed applications including initial troubleshooting  

• Assist with non-standard account administration in Active Directory 

• Assist with other factory IT projects and initiatives as requested.  

What You Have:   

Prefer Bachelor's degree in Computer Science or equivalent including strong IT experience in each of the following: 

• Information technology   

• PC related hardware/software technology 

• Backend infrastructure (server, storage, database, network) 

• Excellent written and oral communications 

• Desired but not required experience within each of these areas: 

• Enterprise and Technical Architecture understanding 

• Office 360 client computing solutions 

• Application knowledge: Pinpoint, FreedomE, CIMNET, Rockwell, MES, GageIT, Infinity, Citrix 

• Project Management capabilities  

• Effective teamwork skills 

• Initiative (Self Starter)  

• CompTIA Network+, or Microsoft Server and Client certifications 

What You Will Get:  

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. 

Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. 

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Additional Info : 

• The primary location for this position is: East Peoria, IL Building KK & H 

• This position may require minimal travel, 0-5%. 

• Sponsorship is  not available. 

About Caterpillar -   

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.