Internet / Bdc / Customer Support Specialist

Coast Automotive is looking for a Customer Service Specialist to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the clients are properly handled and assist with appointment setting / internet leads.  This is a call - email - text heavy position so candidate should be very proficient and have clear communication skills.  

$45,000- $100,000+

• Health, Vision, Dental, Medical
• 401 K
• Paid Time Off
• Paid Holiday 
• Five Day Work Week
• Closed Sundays

RESPONSIBILITIES

• Create, maintain and measure the internet and business development processes 
• Work in a call center environment
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole.  
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.