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Form of workJob Description
Join our team and become an integral part of our mission to provide exceptional support to our employees. As the first point of contact, you will have the opportunity to make a meaningful impact by delivering prompt and accurate assistance, fostering positive employee experiences, and ensuring seamless HR operations. If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering top-notch service, we invite you to apply and embark on a rewarding career journey with us. APPLY NOW! for immediate consideration please email: alexandra.varela@randstadusa.com
salary: $18 - $19 per hourshift: First
work hours: 8 AM - 4 PM
education: Associate
Responsibilities
Job Details:
The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR-related questions or issues. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality.The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions.
- Support and demonstrate the customer service expectations and achieve relevant performance metrics
- Demonstrate ownership and positive influence over self and team engagement
- Serve as subject matter expert for employee and manager inquiries for assigned functional area
- Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
What you will get:
- Hybrid Schedule: 2 days Remote; 3 Days Onsite
- Weekends Off (M-F Schedule)
- Medical Benefits Available
- Competitive Market Pay
Requirements:
- Associate’s degree
- 2+ years of experience in a Contact Center or Human Resources team environment
- Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar
- Superior written and verbal communication skills
Skills
- Active Listening
- Telephone Etiquette
- CRM
- Empathy
- Customer Service
- Customer support
- Handling Confidential Information
- Organizational Skills
- Years of experience: 2 years
- Experience level: Entry Level
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
