Internal Consulting Group Manager (Svp)

Internal Consulting, SVP

• The SVP is part of the core member of Citi's Internal Consulting (IC) organization. The key roles of the Internal Consulting organization are to lead significant programs in partnership with Citi's functional and business unit leadership; to develop Citi's approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.
• The SVP uses methodologies to deliver and support specific Citi operating model and business process improvement projects and programs. Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship.
• In addition to participating on operating model, process improvement and process transformation projects and programs, the SVP owns specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the Internal Consulting organization. As such, the individual is expected to support IC Senior Leadership in building the Internal Consulting team's approach for delivery of operating model, process improvement and process transformation.
• The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership.

RESPONSIBILITIES:

• Support IC Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value. Conduct and incorporate research and competitive analysis as required.
• Support IC Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities. Support conducting and incorporating leading practice assessments and benchmarking as required.
• Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change. Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach.
• Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch.
• Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies and support the establishment of the Citi Productivity Playbook for Process Improvement and Process Transformation.
• Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

BASIC QUALIFICATIONS:

• At least 8 years of project management or consulting experience including Operating Model Transformation, Process Transformation within cross functional teams at a Financial Services or Management Consulting Organization.
• At least 3 years of experience leveraging Agile, DMAIC, and Lean Methodologies to lead business transformation for large, complex financial institutions.

PREFERRED QUALIFICATIONS:,

• At least 3 years of experience as a Management Consultant or consultant within Investment Banking
• Demonstrated ability to engage internal and external stakeholders and executive leadership through exceptional communication and presentation skills.
• Advanced skills in MS Excel, PowerPoint and other data visualization tools
• Experience analyzing processes and creating process maps / user journeys

Characteristics for Strong Candidates:

• Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
• Can work effectively in a team-based collaborative model as well as independently
• Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities
• Detail oriented and effective multi-tasker

• Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.

Job Family Group:
Business Strategy, Management & Administration
Job Family:
Business Process Re-Engineering
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Salary Range:
$163,600.00 - $245,400.00
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