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Description and Requirements
About Us
About the Position
An Intake Specialist is responsible for shepherding students with accommodation requests through the process. An Individual is responsible for maintaining and reviewing accommodation related records, including rationale for decisions, contact notes with students, staff and faculty and any other relevant information in Salesforce and other University systems. An individual is expected to meet virtually with students requesting accommodations to discuss their accommodation requests and orient them to using accommodations once approved.
What You’ll Do
1. Responsible for initiating contact with students who are referred to or request accommodations from the Student Accommodations Office (SAO), through outreach and follow up contact strategies. Process referrals from staff and faculty, discuss accommodation needs as well as relevant information with students and review submitted documentation. Interact with staff from the colleges and business units to determine reasonableness of requested accommodations and communicate accommodation decisions to students.
2. Facilitate the interactive process for determining and making recommendations to students and campuses regarding reasonable accommodations in accordance with state and federal regulations. Independently use critical thinking and decision-making skills to determine what information is needed to determine reasonableness of student requests and seek additional input from leadership and other University stakeholders as needed to finalize student requests.
3. Ensure student understanding regarding approved accommodations by reviewing policies and procedures about extended time accommodations, in progress extensions and best practices in the classroom. Coach students regarding appropriate accommodation management strategies, including executive functioning skills to use in conjunction with accommodations.
4. Understand the University’s policies and procedures as well as state and federal law regarding the provision of accommodations. Negotiate unique accommodation requests and fundamental alterations.
5. Create, update, and maintain confidential student files, including contact and interaction notes, and capture accurate data required for reporting statistics related to the enrollment of students with accommodations.
6. Participate in, and occasionally facilitate, departmental training programs and activities for the Accessibility, Equity & Inclusion department and other business unit staff to maximize service quality and effectiveness.
7. Regularly write and review articles for student, staff and faculty audiences in the department’s knowledgebase.
8. Maintain professional and technical knowledge by attending educational workshops and conferences, reviewing professional publications, establishing personal networks, and participating in professional associations.
9. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Supervisory Responsibilities
None
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
Bachelor's degree in education, psychology or related field required.
One or more years of experience in student services, social services, or related position to perform the roles indicated above.
ADDITIONAL QUALIFICATIONS:
- Understanding of the disability experience and how accommodations provide access for students with disabilities in higher education.
- Must have excellent communication skills using a variety of modalities, including voice, video and email communications.
- Must have a moderate to high level of analytical ability to determine, monitor and provide reasonable accommodations necessary for state and federal compliance.
- Accuracy in record keeping and attention to detail while balancing multiple sources of information.
- Must be results oriented and able to manage multiple projects or tasks at one time.
- Proven commitment to diversity, equity and inclusion.
- Proven knowledge of federal, state, and local laws and regulations related to Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and Title IX of the Education Amendments of 1972 strongly preferred.
- Must possess the ability to understand and interpret state and federal regulations and University policies and procedures, as well as communicate and provide guidance to students, faculty, and campus personnel, as described above.
- Familiarity with University of Phoenix culture and market position, business objectives and general policies and procedures preferred.
- Experience with adult learning and online learning in higher education.
#LI-SM1
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The annual pay range for this position is $43,100 (minimum), $60,300 (midpoint), and $77,500 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.
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- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
- For more details around paid time off benefits, please click here.
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