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Form of workWould you like to have a rewarding career at a statewide non-profit making a difference right in your own community? We are looking for a Client Information Specialist to join our Phoenix team! The Client Information Specialist is responsible for all aspects of the initial intake process for the outpatient programs Behavioral Health Programs, including gathering data, performing financial screening and coordinating services.
Who We Are:
Founded in 1912, Arizona's Children Association is one of the oldest and largest statewide comprehensive child welfare and behavioral health not-for-profit agencies in Arizona. Located in all 15 Arizona counties, we provide a variety of programs and services to meet the needs of more than 40,000 children, youth and families each year. When working with AzCA, you'll be surrounded by highly talented and dedicated individuals who are committed to our mission of protecting children, empowering youth, and strengthening families.
Why You'll Love Working for Us:
At Arizona's Children Association, our employees are our most valuable asset; and as such we offer a wide range of benefits to aid your health and wellness including:
- We have a comprehensive benefits package for 2024!
- All full time employees working 30 hours or more per week are eligible and we offer several plans for Medical, Dental, and Vision so you can choose the option right for you and your family!
- Plans are effective the first of the month following 30 days of employment
- Medical, Dental, Vision, Flexible Spending Account (FSA), Health Savings Account (HSA), Life and AD&D, Short Term Disability and Long Term Disability, Employee Assistance Program (EAP) and more!
- Flexible Schedules
- Generous paid time off, paid sick leave, and 8 paid holidays
- 403B Retirement Savings Plan provided through Mutual of America
What You'll Do:
- Responds to potential clients who are referred by the doctors, parents, and other stakeholders via phone and fax.
- Gathers pertinent demographic information and complete referral data sheet for all potential clients.
- Checks, update and verifies Insurances, utilizing the Regional Behavioral Health Portals and AHCCCS Portal information in medical records.
- Copy Insurance verification images into medical record.
- Checks the state roster to verify client is not receiving services with another agency.
- Schedules intake appointments with the Intake Clinicians.
- Opens and closes client records upon admission, transfer and discharge of intake referrals.
- Enters client information into computer and maintains electronic and/or hard copy files.
- Enters client demographic information into the electronic system.
- Assists in reconciling incongruent information in the electronic system by contacting parents, foster parents, guardians, and insurance providers involved with client coordination of care.
- Update and maintain Funding Stream using AHCCCS information.
- Calls in advance to confirm scheduled appointments with clients; reschedules if necessary.
- Contacts families that no-show regarding reason for no-show and confirms if services are still needed. Reschedule if family is still in need of services.
- Schedules clients into open slots in scheduler.
- Obtains the schedules from clinicians, case managers, and any other staff as determined by the supervisor and enters standing appointments, and manages all aspects of their calendars.
- Communicates with Clinical Supervisors, Intake Clinicians, and Behavioral Health Schedulers to coordinate services and information regarding special needs, such as translation, special assistance, and other pertinent information related to the Incoming Referral Template in Nextgen.
- Maintains tickler system for completion of assessments, treatment plans and intake summaries.
- Collaborates with IT both internally and at the RBHA/contract agency as necessary.
- Analyzes submitted documents and forms for completeness and accuracy.
- Generates and distributes reports from the Nextgen electronic medical record system.
- Completes Monthly reports such as such as Access to Care, Referral Tracking log, and Follow-up Reports.
- Work in conjunction with Compliance and IT to maintain client information to assist with timely submission of deliverables.
- Performs other duties as assigned, which are consistent with the general responsibilities of the position.
Minimum Education & Experience:
- High school diploma or equivalent required Associate's level preferred.
- Minimum 1 year experience working in the customer service field.
- Minimum 1 year experience in behavioral health and able to qualify as a BHT or BHPP.
- Bilingual in Spanish/English preferred.
Minimum Qualification & Requirements
- Must be 21 years of age (licensing requirement).
- Possess a valid Arizona driver's license and be insurable under the agency's automobile policy.
- Must be able to provide DPS fingerprint clearance.
- Must be able to meet training and agency compliance requirements for the position.
- An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission's regulations found at 29 C.F.R #1630.2 (r).
At Arizona's Children Association we are passionate about creating an inclusive workplace that not only promotes, but values and celebrates diversity. Our goal is to create an inclusive workplace and culture to better serve our children, families and community.
Just like the uniqueness of the families we serve, we strive to be diverse in:
race, color, ethnicity, national origin, culture, language, gender, age, sexual orientation/preference, gender identity and expression, disability and/or diagnosis, marital status, religion, status, or any other protected status.
AzCA does not tolerate discrimination or harassment based on any of these characteristics.
