Intake Coordinator Temp (6Months)

REPORTS TO: Director of Marketing

ROLE DESCRIPTION: The Intake Coordinator works in conjunction with the marketing outreach team and the scheduling staff to ensure that all referrals are converted into active census timely.

RESPONSIBILITIES:

• Coordinate all daily patient referral and intake operations, including enrollment of patients and interaction with the sales team, clinicians and physicians, and their offices.
• Manage the efficient patient enrollment process by:
• verifying patient and insurance eligibility,
• setting-up patients’ information into HHA Exchange,
• facilitating face-to-face physician visits from Maximus and Insurance Plans.
• Follow up with Doctors’ Order (M11Q) and make sure of the timely completion
• Manage ongoing interaction with patients to educate them on the services available, reduce fatigue, and to ensure maximum impact on the sales pipeline.
• Accompany and support the marketing and outreach team in their street and event marketing efforts.
• Maintain relationships with insurance partners, obtaining regular status updates on cases referred to these insurance plans.
• Follow up each patient’s status from the date of inquiry through enrollment for long-term care, keeping the patient, and family members informed at all times.
• Ensure that all compliance stipulations are followed, i.e., all state, federal, and referral/intake regulatory requirements for home health.
• Support the implementation of improved work methods and procedures to ensure patients are admitted in care timely.
• Ensure the seamless transition of patients to home care by providing preparation for home care, plan of care initiation, and coordination of care with multiple service providers and agency team.
• Maintain comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the Agency.

QUALIFICATIONS:

• Strong oral and written communication and interpersonal skills.
• Strong organizational skills.
• Ideal candidates will possess previous home health experience with the referral process, including insurance verifications.
• At least two-year experience in the following areas: marketing, administrative support and working with the geriatric population
• Ability to multi-task and prioritize workflow and use time efficiently
• Ability to show strong attention to detail and follow through to resolve issues and discrepancies
• Bilingual a plus (English, Spanish, French/Creole)
• HHA Exchange, 1 year (Preferred)
• Previous Home Care experience, 1 year (Preferred)
• Associates degree or Bachelor’s degree (Preferred)

Benefit Conditions:

• Waiting period may apply

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• Bachelor's (Preferred)

Experience:

• Home care: 1 year (Required)
• client enrollment: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• M11Q: 1 year (Preferred)
• Home Care Intake Coordination: 1 year (Required)

Language:

• Spanish, Creole, Russian, Arabic (Required)
• Bilingual (Required)

Work Location: In person