Intake Coordinator; 2240-235-A

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Our HomeBase Homelessness Prevention Programs provide services to those who are at risk of entering a shelter due to rental arrears, overcrowding or substandard housing, and to those who have a prior shelter history as part of aftercare services. Services may include case management, tenant/landlord mediation, advocacy/benefit entitlements, short-term financial assistance, referrals and varied workshops that can help individuals who are at risk of homelessness.
STATEMENT OF THE JOB:
Under the direction of the Supervisor, the Intake Coordinator helps the program meet its enrollment target and assists in pre-screening, intakes, reviewing case files and assigning cases.

• Review case files and client database for proper documentation at initial intake and at intervals as required by funding stream.
• Conduct prescreens and intakes and create client service plans.
• Assign cases.
• Provide interventions in the area of diversion, aftercare and prevention.
• Reviews requests for financial assistance.
• Ensure that referrals are made to appropriate internal and external services as required to meet the consumer’s/family’s needs.
• Follow-up on referrals you make on behalf of a consumer/family and respond to all referrals made to you/your program.
• Provide support to the Quality Assurance Specialist.
• Assist supervisory staff to monitor intakes and ensure pending cases are completed within required time frames.

QUALIFICATIONS:

• MS/MA degree or BS/BA with equivalent experience (2 years).
• Experience in social service setting and providing direct services to homeless individuals/families, or at-risk populations who are defined as vulnerable adults, families and youth, including but not limited to, those with a history of or involvement with child welfare, addiction, physical or emotional issues, unemployed/under-employed desired.
• Bilingual skills (Spanish) a plus.
• Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
• Able to conduct home/field visits and travel throughout the five boroughs as needed.
• Frequently lifts and/or moves up to 10 pounds.

BENEFITS:
We offer competitive salary and excellent benefits including:

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:
www.ccbq.org EOE/AA.

Health insurance, Flexible spending account, Vision insurance, Loan forgiveness, Life insurance