AddressWe are hiring an Intake Coordinator.
- Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients’ needs and employee needs.
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
- Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
- Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
- Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.
- Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.
- Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
- Communicates professionally with all employees and external contacts (physicians, referral sources, etc.
Education Requirements
- High school education or equivalent
Experience Requirements
- One year of intake experience in health care setting.
- Prior experience in a medical office using scheduling software
