Triage & Intake Coordinator

Triage & Intake Coordinator
At Pima Pain Center, our team members focus on transforming the patient experience and delivering exceptional quality care. Patients choose Pima Pain Center because of our experienced healthcare team and minimally invasive approach to pain management?resulting in cost-effective treatments with less trauma and pain, and a faster recovery time.
The Intake/Triage Coordinator is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns. This position is key to the organization?s success as it requires excellent customer service skills as well as triage skills.

Responsibilities and Duties
? Assists in establishing and maintaining positive working relationships with current and potential referral sources.
? Communicates referrals, admissions, and additional needs with the community relations personnel as appropriate.
? Oversees referrals and admissions through every step of the intake processes. Reviews available patient information related to case, including the care plan and medication to determine pain management needs. Conferences with clinical leadership and Medical Director regarding any questions about an individual?s plan of care.
? Maintains and ensures patient information is up to date and accurate in EHR System.
? Medication Preauthorization request are completed and submitted appropriately
? Ensures a seamless transition of patients to provider relations are communicated by providing direct oversight of patient education of the Procedure, Medication or Treatment.
? Maintains comprehensive working knowledge of Pima Pain Center contractual relationships and ensures that patients are acting according to the contract provisions.
? Assists billing department with insurance verification and authorization processes.
? Reviews patient?s medical diagnosis, prognosis, medications, procedures and clinical course.
? Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.
? Triages clinical calls which come into the organization in collaboration with the appropriate Provider and/or Medicare Director
? . Decides which personnel should handle the issue when appropriate. Keeps the Provider and Medical Director apprised of concerns/problems as appropriate. Guides clinical staff towards solutions when appropriate.
? Works with a variety of vendors including pharmaceutical and supply organizations. Assists with problems which arise with vendors.
? Assists supervisory personnel in the planning, implementation and evaluation of in-service and continuing education programs. Assists in the formulating, revising, implementing, and evaluating organization policies, procedures, goals and objectives, both short and long range.
? Actively participates in Quality Assessment Performance Improvement (QAPI) program as directed by supervisors.
? Performs other duties and activities as delegated by supervisors. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents in this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.