Address
Form of workDescription
Essential Functions
Duties and Responsibilities
Requirements
Education/Experience
Required:
Preferred:
Knowledge, Skills, Licenses, Certifications, Etc:
Required:
Physical Demands
Work Environment
Essential Functions
- Provides support, order processing, back-order information, and other relevant information to customers.
- Answers customer questions, resolves customer concerns, and directs customers to co-workers who can provide further support.
Duties and Responsibilities
- Receives, reviews, and enters customer orders.
- Facilitates resolution of inquiries and customer concerns related to the order delivery process.
- Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
- Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.
- Supports order tracking, price quoting, and scheduling.
- Responds to complaints and disputes within a reasonable limit of authority, and recognizes when to escalate customer service issues to the supervisor.
- Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.
- Presents product promotions to customers to increase sales and customer awareness of products and services.
- Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.
- Resolves pricing situations encountered during customer transactions using current sales policies.
- Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
- Works with outside sales on pricing, problem-solving, and projects.
- Other duties as assigned.
Requirements
Education/Experience
Required:
- 4-year college degree or equivalent
Preferred:
- Minimum 2 years of experience in B2B-related field
Knowledge, Skills, Licenses, Certifications, Etc:
Required:
- Problem-solving skills
- Strong Microsoft Excel, Word, and Outlook skills
- Minimum 40 wpm typing skills
- Excellent customer service and people skills
- Basic math skills
- Strong teamwork skills
- Strong organizational and multi-tasking skills
Physical Demands
- The ability to sit for extended periods of time
Work Environment
- Office work environment
