Inside Sales Manager

Kingspan Light + Air is an award-winning innovator of daylighting and ventilation solutions for high-performance building envelopes, offering a wide range of high-quality solutions, including translucent daylighting systems, skylights, smoke, and natural ventilation products.

To help us continue to grow our business, we’re searching for an Inside Sales Manager to provide performance management, process optimization, customer segment support, and sales strategy analysis.

Benefits include a competitive hourly rate, medical/dental/vision insurance with HSA plan, retirement plan with 4% company match, 13 days of Paid Time Off plus 10 paid company holidays, and upward advancement potential.

Duties and Responsibilities:

1.Team Performance Management:

• Collaborate closely with the Sales VP, Commercial Finance, Director, and Employees to develop and implement strategies to drive team performance and achieve sales targets.
• Assist in setting clear sales objectives and KPIs for the Inside Sales team and customer service teams.
• Regularly monitor individual and team performance, providing coaching, feedback, and performance evaluations to enhance productivity and sales effectiveness.

2.Salesforce Platform and Sales Process Optimization:

• Work cross-functionally to ensure the effective utilization of the Salesforce platform by the sales team and customer service teams.
• Continuously analyze and evaluate sales processes, identifying areas for improvement, and implementing changes to enhance efficiency and effectiveness.
• Provide training and guidance to team members on utilizing the Salesforce platform and following streamlined sales processes.

3.Key Account and Customer Segment Support:

• Assist in developing and executing strategies to support key accounts and specific customer segments, working closely with the sales team.
• Collaborate with the team members to build and maintain strong relationships with key accounts, providing exceptional customer support and ensuring satisfaction.
• Participate in business reviews with key accounts, contributing insights and proposing solutions to meet their evolving needs.
• Tailor service and support to enhance and build new partnerships.

4.Sales Strategy and Performance Analysis:

• Assist the Sales Director in developing and executing effective sales strategies to achieve revenue and pricing targets.
• Stay updated on industry trends, competitor activities, and market dynamics to provide valuable insights and recommendations for sales strategy adjustments.
• Analyze sales data, generate reports, and provide performance insights to the Sales Director, identifying areas for improvement and implementing corrective measures

Organizational Alignment:

• Reports to the Director Sales Operations.
• Fosters close and cooperative relationships with peer leaders, sales management and sales and support personnel.
• Perform any other duties as assigned by the Director Sales Operations.

At Kingspan, we believe our employees are our greatest resource. Therefore, we offer a competitive salary, benefits, and vacation package for all full-time permanent positions. Kingspan is proud to be an equal opportunity workplace and is an affirmative action employer.