Information Technology Specialist I

Job Summary

This position has responsibilities that include responding to team members queries via in-person, phone, or remote access, diagnosing software, peripheral, and hardware issues, running diagnostic tools, guiding team members through basic problem-solving, providing computer training, installing/upgrading hardware/software, writing training manuals, following up with team members, and completing support tickets.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

Essential Functions and Basic Duties:

• Triage Service Desk tickets and calls, log tickets, and resolve hardware and software problems.
• Perform daily tasks required for bank processing.
• Install new equipment as needed including servers, PCs, printers, and switches.
• Repair equipment as needed.
• Perform user management on the network.
• Perform specification changes for multiple systems.
• Maintain records and document processes, solutions, systems etc.
• Work as technical liaison between IT and other departments.
• Develop new processes and assist in projects.
• Provide on call support after hours and weekends as necessary.
• Complies with all bank and personnel policies and procedures including but not limited to policies and procedures regarding the Bank Secrecy Act.
• Complete periodic training provided and/or required by PrimeSouth.
• Interpersonal skills necessary to relate to and empathize with others.
• Characteristics including honesty, integrity, and professionalism.
• Excellent communication skills, both written and oral
• Performs all other duties as assigned.

Minimum Qualifications

Education:

A high school diploma or equivalent.

Technical Certificate in Information Technology

IT certifications desirable (A+, Network+, MCP, MCDST)

Experience:

A minimum of one (1) year(s) of IT experience is required.

Knowledge:

Knowledge of the Microsoft Windows operating system

Knowledge of Microsoft Office applications

Knowledge of Installing, Troubleshooting and Repair of Hardware

Knowledge of Installing, Troubleshooting and Repair of Software

Skills/Abilities:

High degree of accuracy, consistency, and attention to detail

Effective problem solving, analytical, and time management skills.

Ability to work in a fast paced, and high-pressure environment.

The ability to install Microsoft Windows Desktop and Server systems.

The ability to install various Software applications and security patches.

Work Environment:

Requires regular office conditions.

Requires some travel.

Ethics and Confidentiality

Each employee should conduct himself or herself, at all times on and off the job, with honesty, good ethics, and integrity.

The Bank and its employees must respect the privacy of Bank customers and protect the security and confidentiality of those customers’ personal information, in accordance with applicable law.

Work Authorization

Must be authorized to work in the United States. No security clearance needed. Candidate will need to pass a drug test, credit history check, and criminal background check. Prior convictions could be considered if the candidate can show that they are not relevant to performance in this role.

PrimeSouth Bank is an equal opportunity employer committed to assembling a diverse, broadly trained staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.

Job Type: Full-time

Pay: $37,440.00 - $42,180.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Hourly pay
• Overtime pay

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Waycross, GA 31501 (Required)

Ability to Relocate:

• Waycross, GA 31501: Relocate before starting work (Required)

Work Location: In person