Address
Form of workResponsibilities for this Position
Location: USA TX Home Office (TXHOME)
Full Part/Time: Full time
Job Req: RQ168094
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Other
Job Family:
Information Security
Job Qualifications:
Skills:
Information Systems, IT Service Management Tools, ITSM, Systems Security
Certifications:
Experience:
7 + years of related experience
US Citizenship Required:
No
Job Description:
Seize your opportunity to make a personal impact as an Information Systems Specialist Supporting our federal government contract. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter by supporting enterprise-level Technical Support and Service Desk programs consisting of multiple Tiers.
HOW YOU WILL MAKE AN IMPACT
Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities
Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response.
Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services
Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services
Provides technical assistance and advice on complex activities and formulates / defines specifications, develops / modifies / maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems
Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems
Develops complete specifications to enable computer programmers to prepare required programs and analyzes methods of approach
Contributes to completion of major engineering programs and projects and develops solutions to a variety of highly complex engineering problems
Perform highly complex systems design, development, and integration from the start of a systems life cycle to the end
Oversees highly complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs highly complex systems modeling, simulation, and analysis
Performs continual maintenance and provides highly complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology and works with management to evolve current processes
May coach and provide guidance to less-experienced professionals and may serve as a team or task lead
WHAT YOU'LL NEED TO SUCCEED:
Education: BA/BS degree in a related field and 10 years of experience, or a MA/MS degree in a related field and seven (7) years of experience
Required Technical Skills:
Required Skills and Abilities:
This is a contingent position, expected to start in April or May of 2024.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $100,000 - $150,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI238384016
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
Location: USA TX Home Office (TXHOME)
Full Part/Time: Full time
Job Req: RQ168094
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Other
Job Family:
Information Security
Job Qualifications:
Skills:
Information Systems, IT Service Management Tools, ITSM, Systems Security
Certifications:
Experience:
7 + years of related experience
US Citizenship Required:
No
Job Description:
Seize your opportunity to make a personal impact as an Information Systems Specialist Supporting our federal government contract. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter by supporting enterprise-level Technical Support and Service Desk programs consisting of multiple Tiers.
HOW YOU WILL MAKE AN IMPACT
Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities
Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response.
Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services
Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services
Provides technical assistance and advice on complex activities and formulates / defines specifications, develops / modifies / maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems
Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems
Develops complete specifications to enable computer programmers to prepare required programs and analyzes methods of approach
Contributes to completion of major engineering programs and projects and develops solutions to a variety of highly complex engineering problems
Perform highly complex systems design, development, and integration from the start of a systems life cycle to the end
Oversees highly complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs highly complex systems modeling, simulation, and analysis
Performs continual maintenance and provides highly complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology and works with management to evolve current processes
May coach and provide guidance to less-experienced professionals and may serve as a team or task lead
WHAT YOU'LL NEED TO SUCCEED:
Education: BA/BS degree in a related field and 10 years of experience, or a MA/MS degree in a related field and seven (7) years of experience
Required Technical Skills:
- Experience working with an ITSM tool such as Remedy, HEAT or ServiceNow
- IT Troubleshooting skills, especially with common enterprise applications such as Windows based desktop computing, O365, CRM / ERP tools like Peoplesoft, and collaboration tools SharePoint or MS Teams.
- Experience working escalated trouble tickets and providing executive IT support
- Preferred certification: - Security + Certification - Network + Certification - MCSE Certification - Life Cycle Management - Lab operations - Cybersecurity - ITIL 4 Certifications
Required Skills and Abilities:
- Able to communicate technical ideas and concepts to a non-technical audience. Prior experience providing technical support to both technical and now-technical users (including executive level).
- Experience prioritizing trouble tickets and conflicting task
- Good coaching and mentoring skills
This is a contingent position, expected to start in April or May of 2024.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $100,000 - $150,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI238384016
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
