In-House Account Manager

This is an entry level position that is a great way to get into an office environment with a hybrid, M-F position!

We need an Account Manager to join our amazing company. An administrative/industrial sales background is a plus. In this role you will sell both standard and special cutting tools, specifically taps. This is a customer service position that combines customer centric values. This position will work closely with ApplicationEngineering, Marketing, and our Sales Reps to support existing customers place orders and move new customer opportunities through the sales pipeline.

Essential Tasks:
- Manage your territory’s inbound calls and emails from existing customers
- Creating and managing manufacturing work orders, Managing your customer’s blanket orders, Understand and manage customer’s demand forecast, and collaboration across the organization to insure on-time deliveries
- Perform outbound calls to customers to update their status, and build the relationship
- Work to support new business development
- Computer skills are a must. You will need to work in multiple platforms including: ERP System, Office 365, CRM program, and other web based programs.
- Participate in quality assurance programs as requested

Sales Generation & Management:
Contribute to the entire sales pipeline from lead generation/initial customer contact, estimating, quoting, and securing the order. Assist in increasing new customer base, via cold calling or warm lead follow-up. Prompt responses to requests regarding customer service, product management, technology, and pricing to keep leads, prospects, or targets progressing.

Other Duties:
- Identify areas where we can improve customer attraction, interest, and satisfaction then communicate those issues and possible solutions to upper management.
- Keep management informed of competition and market conditions.
- Provide input into campaigns, marketing, and product and sales processes to achieve sales goals.
- Participate in training sessions, trade shows, and sales meetings as requested.

Skills/Experience the successful candidate will possess:
- High school diploma or GED required
- Prior sales/account management experience (or similar B2B, office-based customer service experience) preferred; and/or prior experience in a fast-paced customer service environment that required a high level of execution, detail-oriented and accurate work.
- - Professional presence demeaner, including excellent verbal and written communication and presentation skills.
- Must have excellent relationship building skills and enjoy customer service-oriented work.
- Efficiency and accuracy utilizing internal IT systems.
- Ability to learn, understand and communicate the technical aspects of product line.
- Must be detail-oriented, well-organized approach to work assignments, this position requires sharp focus, and accuracy.

Schedule:

• This is a full-time 40hrs/wk. Monday - Friday position; with flexible shift hours between 7:00am - 6:00pm; *please be encouraged to apply even if you have availability restrictions that prevent you from working this schedule.
• There is remote/hybrid flexibility but the ability to work onsite (Rochester, NH) is required

Compensation:

• $20hr base wage; negotiable based on experience
• +Quarterly incentives based on conversions and year-over-year revenue growth

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

8-hour shift, Monday to Friday

Supplemental pay types:

• Quarterly bonus