Implementation Specialist - Dental Tech Integration (Eaglesoft)

Implementation Specialist - Dental Tech Integration

About Wellfit

Wellfit revolutionizes the dental industry by bridging financial gaps in healthcare. Our fintech solutions enhance interactions among patients, providers, employers, and payers, ensuring access to dental care and treatments without financial hurdles. Join us in transforming the dental experience with innovative technology and compassionate service.

Role Overview

We're on the hunt for a dynamic Implementation Specialist to spearhead our dental software installations and customer integrations. This pivotal role bridges the technical and customer service aspects of our operations, focusing on the seamless onboarding of dental offices to our platform. You'll be the technical whiz and customer advocate, ensuring our partners and their staff are well-equipped, supported, and satisfied with our solutions.

Key Responsibilities

• Technical Installation & Support: Lead the technical setup and configuration of our software in dental offices, including troubleshooting and optimizing software performance. Navigate through desktop environments, manage data entry, and ensure compatibility with existing systems, particularly EagleSoft.
• Customer Onboarding & Training: Guide new customers through the onboarding process, from initial outreach to full implementation. Collect essential data, configure software settings according to each office's needs, and provide training on our platform.
• Relationship Management: Build and maintain strong relationships with dental office staff ensuring a smooth and supportive transition to our software.
• Process Improvement: Contribute to the enhancement of the onboarding and installation process based on feedback and firsthand experiences. Participate in creating best practices for future implementations.
• Team Collaboration: Work closely with account management, sales, and technical teams to streamline customer integration and support company growth initiatives.

Ideal Candidate

• Technically Savvy: Comfortable with IT fundamentals, including software installation, desktop navigation, and basic networking. Eagerness to learn and adapt to new technologies is crucial.
• Customer-Centric: Excellent communication skills, patient and friendly demeanor, and a strong desire to help customers succeed.
• Problem Solver: A knack for troubleshooting and resolving technical issues swiftly and efficiently.
• Team Player: Ability to work collaboratively within a team and contribute positively to the company culture.
• Adaptable: Willingness to tackle new challenges, respond to after-hours requests as needed, and manage a flexible schedule to accommodate customer needs.

Qualifications

• Minimum education: Associate degree or relevant CompTIA certifications. Candidates with significant hands-on experience but lacking formal education will be considered based on technical proficiency and work history.
• 3+ years of experience in a technical support, help desk, or customer onboarding role, ideally within the healthcare or dental industry. Experience with EagleSoft highly desirable.
• Proven track record of successful customer service and technical troubleshooting.
• Ability to manage multiple projects and maintain a high level of organization and attention to detail.

Benefits

• Competitive salary range: $65,000 - $75,000, with a potential 10% performance bonus.
• Hybrid work model with flexible onsite requirements.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous paid time off and 401k plan.

Career Pathway

This role is designed not only as a crucial part of our current operations but also as a stepping stone for professional growth within Wellfit. With dedication and success, opportunities to advance into technical team leadership, account management, or customer success roles will become available, contributing to our ongoing expansion and evolution.

Join us at Wellfit and be at the forefront of making dental care accessible and hassle-free. Apply today to become a key player in our mission to revolutionize dental healthcare through technology.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Education:

• Associate (Preferred)

Experience:

• Technical Support, Help Desk, or Customer Onboarding role: 3 years (Preferred)
• EagleSoft: 3 years (Preferred)
• Healthcare/Dental: 3 years (Preferred)
• Software Installation & Troubleshooting: 3 years (Preferred)

Ability to Commute:

• Irving, TX 75039 (Required)

Ability to Relocate:

• Irving, TX 75039: Relocate before starting work (Required)

Work Location: Hybrid remote in Irving, TX 75039