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Form of workAre you ready to join a company offering career advancement opportunities throughout your career journey?
Well, this may be the role for you. Ready to make your mark?
In this role, you will serve as ADP's front-line to provide exceptional on-boarding experiences to clients for Employment Verification and Unemployment Claims.
The nature of what you do every day will not change - your #1 goal is to help the implementation team and their clients have a successful implementation of their Employment Verification and Unemployment Claims products. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting!
To thrive in this role, you have to have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores will make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you'll do:
- Support the ADP's Employment Verification and Unemployment Claims issues teams with test files, and other various set up tasks.
- Implementation projects could include adding a new products or involve a migration from one ADP solution to another
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
- Provide a consultative approach to clients when resolving issues and providing solutions to clients.
- Collaborate with various departments to load and convert (as required) client data to ADP's solutions.
- Work within ADP's implementation methodology and timeliness using technology tools
- Ensure accuracy of all aspects of client set up
- Interact/collaborate with ADP associates in Sales and Service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
- Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
What you can expect on a typical day:
- Internal Support. You will help the implementation team manage their business using our solutions, which could include troubleshooting and probing to resolve Employment Verification and Unemployment Claims issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Learn. You will continually upgrade your knowledge and skills on wage garnishments, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of schedules meetings. Daily phone time may increase during peak seasons, such as quarter and year ends.
TO SUCCEED IN THIS ROLE:
- High School diploma is required
- 2-4 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
- Basic project management skills required
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through which will help you build team and client relationships, identify solutions, and achieve success.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's Degree preferred; or equivalent in education and experience
- Payroll Experience
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work as part of a team to accomplish tasks
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, then escalate appropriately
- Ability to demonstrate learning agility and critical thinking skills
- The ability to learn and apply basic concepts in new situations
- Proficiency in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent Communication skills both verbal and written
- Must be proficient using Microsoft Office
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
