IAM Program Operations Manager, Senior

Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated IAM Program Operations Manager, Senior, you will manage one or more analytical, business or technical support functions and is responsible for the implementation and management of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. Develops, designs, and implements security governance and assurance processes within security domains. This role has a direct impact on protecting USAA's brand and reputation within assigned Information Security domains. Plans and organizes activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Partners with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise information security risk and compliance initiatives.
The candidate selected for this position will work with the Identity & Access Management (IAM) Entitlement Management team within Information Security. They will help lead a team that oversees IAM's Enterprise Access Reviews, Onboarding & Integration, Roles & Separation of Duties, User access fulfillment and work with stakeholders across all lines of business and all lines of defense.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC. Relocation assistance is not available for this position.
What you'll do:

• Responsible for ownership and execution of one or more critical security domains or capabilities.
• Executes senior leadership's strategic vision and leads their team in the compliant day-to-day execution of their assigned information security domain. Contributes to the organization's short and long-term vision, strategies, goals and metrics.
• Manages effective operation of assigned information security domain's day-to-day operations including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation.
• Develops, reviews, and communicates information security risk management policies and procedures to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Responsible for developing metrics and reporting the status of information security activities and alerting management to potential risks, compliance issues, and operational inefficiencies.
• Develops, designs, and delivers a sustainable governance and assurance model within multiple domains.
• Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability.
• Promotes information security awareness within their teams and across Enterprise Security Group.
• Serves as financial steward for the organization and manages manpower and budgets to ensure they cost-effectively meet the needs of the organization.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Security, Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of related information security experience in one or more domains, e.g.: Cybersecurity, Identity and Access Management, Information Assurance and Governance, Operational Risk Management and/or Information Technology to include significant accountability for projects, programs, processes or policies.
• 2 years of direct team lead, supervisory, or management experience in an Information Security or Information Technology domain.
• 2 years of researching, designing, or implementing technology, information security or cybersecurity solutions in a large financial institution or large enterprise information security program with a proven track record of delivering results in compliance with federal/state/regulatory information security and risk management policies, standards, and guidelines.
• Working knowledge of relevant regulations and standards related to risk management and information security, e.g.: FFIEC, Gramm-Leach-Bliley, FFIEC Cybersecurity Assessment Tool, NIST Cybersecurity Framework and the Payment Card Industry Data Security Standard.
• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.
• Strong knowledge of security technologies to include cryptography, authentication, authorization, and controls.
• Strong Knowledge of IT risks and experience implementing security solutions.
• Knowledge of threats, vulnerabilities, attack methods and countermeasures for web-based applications, networks, and cyber security solutions.
• Expertise in risk management processes and principles.
• Familiarity with budgets, forecasting, and executing on the budgets for the applicable information security, cybersecurity, or technology support function.

What sets you apart:

• Experience developing, reviewing or testing General Controls (ITGCs) & Security Controls; Information Baselines & standards
• Experience in Identity & Access Management capabilities framework
• Experience in access recertification construct; Role Based Access Control
• Experience or knowledge with Segregation of Duties (SoDs); Application & service security practices and IAM standards & capabilities
• Professional certification; CISM, CIAM or CRISC

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.