HYBRID - Systems / Network Support Engineer

Systems / Network Support Engineer

Location; Los Angeles, CA (Hybrid - work from home / dispatch to clients as needed estimated 3-5 times per week)

JOB DESCRIPTION

As a Systems / Network Support Engineer, you will be responsible for providing technical support to clients of the managed service provider (MSP) company. This includes responding to on-site help desk tickets, troubleshooting hardware and software issues, and implementing solutions to resolve problems. Immediate opening for individuals to join a growing IT managed services firm.

If you are looking for a job with growth potential, this is it, please apply now.

QUALIFICATIONS

• 4+ years of experience in IT support role preferably with an MSP.
• Strong knowledge of Microsoft Windows operating systems and applications, including Active Directory, Exchange, and Office 365.
• General desktop and application troubleshooting. The qualified candidate will have skills in the following:
  • Desktop support experience, Windows 10, Mac OS
  • Network printing / scanning
  • Mobile / smart device experience
  • Configuration to Exchange / Office 365
• Experience with supporting / configuring servers VMware / Hyper-V.
• Familiarity with network infrastructure / routers and troubleshooting tools.
• Possess relevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCSA / MCSE, are a plus.
• Experience with ConnectWise, Autotask, Kaseya, or any other MSP-centric tools preferred.
• Project Management skills / experience big plus.
• Strong communication skills, both written and verbal.
• Experience documenting technical procedures and creating knowledge base articles.
• Ability to work independently and as part of a team.
• Live in a location that is easily accessible to the West Side of Los Angeles.
• Able to drive to various clients within 25 miles of Los Angeles - North Orange County 3-5 times a week. Mostly from Santa Monica to City of Commerce to Long Beach Region, for LA technician.
• Reliable transportation to travel between client sites (mileage expense will be reimbursed).
• Work from home, dispatch to client as needed. Company vehicle or reimbursement will be provided. Must possess clean driving record.

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.