Human Resources Generalist

Position:Human Resources Generalist (Hybrid role)

Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others 

Support others through words and actions 

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, matching 401k, a guaranteed PTO plan, EAP access, and generous restaurant dining discounts.

Position Summary

The HR Generalist is a key part of our growing corporate support team, possessing a strong analytical quality who is methodical in solving problems and excels in mathematical calculation. The HR Generalist will have experience and knowledge of Total Rewards and Human Resources functions including but not limited to labor and payroll compliance, benefits administration, workers compensation reporting and investigation, unemployment, and general employee relations, while providing HR support for our restaurant locations and corporate office.

Additionally, the HR Generalist is responsible for assisting in supporting yearly compliance audits with various federal and state regulations regarding IRS, 5500 filing, 401(k), ACA, HIPAA, COBRA, EEOC, and DOL.

Primary Responsibilities and Duties

Essential Functions:

• Act as a subject matter expert regarding all facets of Human Resources and Total Rewards Management.
• Conduct thorough Workers Compensations Investigations, working with General Managers and Insurance adjusters.
• Gather and provide employee payroll and benefit data in advance to ensure timely processing.
• Support open enrollment and ongoing benefits administration and matters.
• Provide continuous communication to payroll processor regarding bi-weekly payroll changes, retros, taxes, salary adjustments, benefit changes, discrepancies.
• Collaborates with Finance Team on annual payroll projects such as ACA and W2 audits
• Assist the HR Manager in post-payroll audit functions and reporting; must have proficient excel audit skills to audit payroll deductions, and benefit premiums.
• Support onboarding of corporate employees, internal promotions, and transfers within the organization.
• Manage the FMLA and Leave of Absence status changes within the HRIS, while understanding the payroll and benefit implications.
• Will provide on-going training refreshers to our General Managers on payroll SOP and navigation of HRIS, increasing productivity.
• Supports the overall administration of the group medical, dental, life, long-term and short- term disability insurance plans, H.S.A, 401(k) Plan, and Cobra.
• Maintains current knowledge of related US government rules and regulations, including the Employee Retirement Income Security act (ERISA), FLSA, FMLA, ADA, COBRA, and Worker’s Compensation, ACA, and other applicable Labor and/or Tax laws and regulations. Supports on audits and reporting.
• Understands all components of the Affordable Care Act and ensures Company compliance with regulations and reporting requirements.
• Supports total rewards compliance and reporting requirements such as the annual census reporting for 401(k) and all health benefit plans.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees in varying states, reducing legal risks, and ensuring regulatory compliance.
• Occasionally assists HR Business Partner and VP of Human Resources in resolving employee relations issues; work with WorkShield (third party partnership) to conduct effective, thorough, and objective investigations.
• Works closely with HR team and Bottleneck Management leadership to improve working relationships, build morale, and increase productivity and retention.
• Builds trust-based, collaborative relationships with restaurant management and executive leadership, with quick responsiveness.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, partners, and vendors.
• Analyzes internal and external metrics to assess organizational effectiveness and recommends changes to positively impact the business.
• Responds to employee and third-party inquiries via HR mailbox and Payroll mailbox.
• Performs other related duties and responsibilities, on occasion, as assigned.

Qualifications and Skills:

• Bachelors Degree in Human Resources or equivalent required.
• Minimum 2 years of demonstrative, progressive HR experience.
• HR experience across Payroll and Benefits required.
• Hospitality or Restaurant industry experience preferred.
• Proficiency in Excel including formulas and calculations.
• Fluency in English and Spanish a plus.
• SHRM or PHR Certification a plus

Our Ideal Candidate:

• Advanced Microsoft Office skills – Excel, Word, and PowerPoint.
• Able to work under pressure in a fast-paced environment while meeting deadlines.
• Is highly knowledgeable on how to calculate payroll payouts, such as severance, vacation accruals, and gross pay.
• Takes initiative and prompt action troubleshooting payroll and benefit inquiries.
• Quick learner and self-starter.
• Excellent written and oral communication skills.
• Good judgement skills and adaptive attitude.
• Polished, polite, and patient.

Supervisory Responsibilities: N/A

Salary: Commensurate with experience

Department:Human Resources 

Reports to:Human Resources Manager and VP of Human Resources

Work Environment/Physical Demand:

• Position is a Hybrid role that will also work out of corporate support office.
• Must be able to sit at desk and use hands and fingers to utilize computer/type.
• Must have good hearing for accurate communication with Bottleneck Management employees.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.