Human Resources Coordinator

OVERVIEW:

The HR Coordinator for The Children’s Museum of Indianapolis is responsible for the HR office operations coordination. The incumbent manages several key HR workflows to ensure maximum efficiency, effectiveness, compliance, and productivity. The coordinator provides support for and participates in staff sourcing & selection, interpreting and communicating personnel policies and procedures, record keeping, onboarding new staff and volunteers, HRIS database administration, compliance, wellness, uniforms, and benefits communication. The incumbent aids colleagues and candidates in interpreting museum and personnel policies as well fielding and processing HR related requests. The incumbent serves as the Information Coordinator (IC) for the HR & Organizational Development (HR&OD) division inclusive of the professional development, volunteer services, intern program, and Human Resources teams. 

The Children’s Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences. 

REPORTS TO:  Director of Human Resources

ESSENTIAL RESPONSIBILITIES:

1. Serves as first point of contact for the HR department. Maintains proficiency and knowledge of the museum’s HR policies, procedures, and benefits, and aids staff and volunteers by answering general questions, referring specific problems to division colleagues. Ensures HR policies and procedures are updated on the Museum’s intranet.
2. Acts as a subject matter expert the point person to maintain the data entry and database administration for the HR portions of the HRIS platform. In concert with HR and Finance colleagues, maintains system data accuracy and record keeping. Produces monthly and ad hoc reports for HROD or management. Maintains a sound knowledge of system capabilities and assists in running reports, conducting basic analysis, troubleshooting and correct issues or discrepancies. Regularly audits data for accuracy, consistency, and legal compliance.
3. Maintains an update-to-date understanding of the Museum’s organizational structure, job analysis and evaluation processes, systems, and compensation programs including benefits and related policies. Maintains up-to-date accurate electronic and hard copy HR files and job descriptions.
4. In partnership with the Director of HR and Benefits Administrator develops, executes, measures, and manages a strong and cohesive wellness program incorporating the EAP, health services and offerings, educational content, and promoting general health and well-being.
5. Coordinates the staff, volunteer, and intern recognition program in concert with division colleagues. Establishes recognition project teams, plans, annual goals, and monitors annual activities, expenses, ROI, and participant feedback.
6. Facilitates the coordination of Day One Processing for new staff and volunteers, including but not limited to compiling necessary paperwork, greeting new staff, conducting facility orientation tours, and other duties necessary to ensure the new M-Team member’s first day is a positive experience. Acts as primary contact for employment verifications.
7. In concert with the Director of HR, administers the museum uniform program and associated processes, including but not limited to maintaining current uniform inventory and tracking distribution and expenses. Works closely with colleagues across the organization to expedite ordering, tracking, expense projection and controls, distribution, maintenance, reporting, and communication.
8. Works in concert with the Director of Training and Professional Development to plan, administer and track museum training and professional development initiatives within the LMS as well as onboarding plans for staff. Manages the UKG planning and administration of annual goal planning and quarterly reviews, in concert with and at the direction of the Director of HR and Director of Training.
9. Ensures that internal requirements and processes are consistently adhered to in the hiring process including Limited Criminal History (LCH) clearances, communication, data entry, proper notifications, and paperwork.
10. Serves as the Information Coordinator (IC) and provides administrative support for the HR&OD division. Responsibilities include communicating general museum information, procedures, new institutional information as well as departmental updates. Plans business travel and orders office supplies for HR&OD division team.

REQUIREMENTS:

1. Three (3) years administrative support or office management experience, preferably in Human Resources.
2. An HR professional who is proficient in record keeping compliance, database management and system administration.
3. Must be customer service oriented, able to work in an environment of continual interruption, and in a cooperative team atmosphere.
4. Demonstrated written and verbal communication skills with museum staff.
5. Must be able to clearly communicate complex policies in a simple manner.
6. Must place a high value on diversity and inclusivity and a strong belief in the benefits of both. Requires prior exposure to working in a fast-paced and diverse environment.
7. A high level of attention to detail, organizational skills, and the ability to determine and set priorities.
8. The ability to operate in a mature manner in a diverse and highly confidential environment.
9. The ability to act and react in a consistent manner and with a high degree of tact and diplomacy.
10. Must possess the analytical skills to assess procedural or system needs and make recommendations on solutions.
11. Flexibility in job duties as well as, occasionally, in work schedule.

ADA REQUIREMENTS:

1. Must be able to perform extensive work in indoor environments, to read documents, job descriptions, data reports, drawings, research and to view computer monitor.
2. Must be able to communicate in planning and implementation situations; must have ability to express presentations of ideas. Team and group dialogue required for communication of plans and concepts.
3. Must be able to effectively communicate during face-to-face and group work, for telephone work, for group conversations for planning work.
4. Must lift objects and up to 30 pounds of weight. Agility and dexterity required for extensive navigation of the museum facility.
5. Required ability to visit and work at the museum and other key locations. Required ability to negotiate local travel, via conventional transportation.